Security Officer

Primary Responsibilities

• Perform routine foot patrols throughout the sales floor, entrances, parking areas, and exterior walkways.
• Maintain a visible security presence to help discourage theft, vandalism, and disruptive behavior.
• Observe customer and employee activity while remaining attentive to potential security concerns.
• Inspect assigned areas for safety hazards or conditions requiring attention.
• Help promote a safe environment for shoppers, employees, and visitors.
• Respond professionally to security concerns, disturbances, or policy violations.
• Provide courteous assistance when customers or employees request help.
• Notify store management and supervisors of situations requiring follow-up.

Store Support

• Work cooperatively with store leadership regarding security matters and operational concerns.
• Monitor high-traffic areas and assist with maintaining orderly conditions.
• Support site-specific security procedures and company policies.
• Report maintenance or safety issues that could affect store operations.

Documentation & Communication

• Complete accurate activity logs and incident reports before the end of each shift.
• Record observations involving safety concerns, suspicious activity, or policy violations.
• Maintain regular communication with supervisors regarding operational updates.
• Ensure documentation is clear, complete, and submitted in a timely manner.

Minimum Qualifications

• Strong observation skills and attention to detail.
• Professional communication and customer service abilities.
• Reliable attendance and punctuality.
• Able to remain calm while handling unexpected situations.
• Able to work independently while following established procedures.
• Professional appearance and positive attitude.

Preferred Qualifications

• Previous experience in retail security, customer service, hospitality, or asset protection.
• Experience conducting patrols and preparing incident documentation.
• Familiarity with retail environments and customer interaction.
• Strong conflict resolution and problem-solving skills.