Security Officer

About the role

To ensure the security of Chinooks Winds customers, staff, facilities & assets are protected.

Responsibilities

• Monitors Chinook Winds facility, property, and money handling areas, to ensure the security of customers, staff, and assets of Chinook Winds during assigned shift.
• Crime detection, prevention and suppression through investigation of suspicious circumstances and the elimination of the opportunity to commit crime; apprehension of offenders.
• Completes thorough investigations and detail-oriented reports regarding criminal and non-criminal incidents utilizing standard computer programs.
• Delivers fills/credits from Cage to gaming stations and escorts all chips and cash transfers.
• Maintains working knowledge of all Chinook Winds promotions, events, and services.
• Investigates complaints/concerns from guests/employees. Analyzes situation, resolves ensuring compliance with Chinook Winds policies and procedures.
• Occasionally must physically subdue, restrain and remove customers or employees.
• Performs all duties according to Chinook Winds & the Security Departments customer service standards.
• May be required to assist guests with jumpstarting vehicles and changing tires.
• Monitors & maintains general knowledge of alarm system and reports any irregularities.
• Provides input or recommendations for improvements/changes in program processes or services. Participates in other department projects as directed.
• Transports Chinook Winds’ staff for drug tests.
• Must be able to work in a crowded environment.
• Removes and reinstalls cash boxes and uses handheld scanners for up to 8 hours per shift.
• Sorts and separates VLT boxes according to type.
• Operates a battery powered casino cart used to transport carts containing VLT boxes.
• Works with local police, fire and emergency medical teams as necessary.
• Maintains and controls access to restricted areas.
• Checks ID’s for possible underage guests.
• Performs First Aid, CPR and uses the AED as required.
• Assists in locating lost property and files reports for lost and found property.
• Performs an abundance of additional duties as directed or deemed necessary.
• Will occasionally be required to work overtime, including extended shifts, additional days, holidays and special events.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• 1 year of customer service experience preferred.
• 6 months gaming security, security, military, or law enforcement experience preferred.
• Microsoft Office beginner level including Word, Excel, and Outlook.
• Siletz Tribal Gaming License.
• Valid Driver’s License, or ability to obtain Valid Oregon Driver’s License within 90 days of hire.
• CPR Certified within 1 month of employment.

Skills

• Communication Skills – Ability to communicate effectively with others verbally.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic – Ability to bring positive energy to the performance of a task.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Supervision – Ability to work independently with minimum supervision and be able to follow detailed security procedures.
• Excellent written and oral communication skills.
• Experience working in a team environment.
• Flexibility to handle changing priorities and schedules.
• Excellent time management skills.

Physical Demands

• Stand – Constantly
• Walk – Frequently
• Sit – Frequently
• Handling/Fingering – Constantly
• Reach Outward – Constantly
• Reach Above Shoulder – Occasionally
• Climb – Occasionally
• Crawl – Occasionally
• Squat or Kneel – Occasionally
• Bend – Frequently
• Lift/Carry 10 lbs or less – Frequently
• Lift/Carry 11-20 lbs – Frequently
• Lift/Carry 21-50 lbs – Occasionally
• Lift/Carry 51-100 lbs – Occasionally
• Lift/Carry Over 100 lbs – Not Applicable
• Push/Pull 12 lbs or less – Frequently
• Push/Pull 13-25 lbs – Occasionally
• Push/Pull 26-40 lbs – Occasionally
• Push/Pull 41-100 lbs – Occasionally
• Vision: Near and Far
• Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.