SECURITY OFFICER

Job Summary

Protects the assets of the company and provides a safe environment for employees and guests. We take pride in living our values of Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” is our foundation in each department that provides exciting guest and team experiences which builds loyalty with our guests and helps our team members build lasting careers.

Essential Duties and Responsibilities

• Enforce company security regulations including but not limited to: Challenging guest interactions, Appropriately handles active threats, Assist with evacuation procedures, Protect the transfer of money, chips and company assets, Provide a safe environment for our employees and guests, Give directions and escort guests and employees as needed, Represent the company and its property to ensure all casino regulations are upheld at all times
• Patrol all sections of the casino and property
• Make and conduct chip fills, marker transfers and sensitivity key escorts
• Provide first aid including CPR when necessary
• Conduct interviews, investigate and document all applicable incidents
• Write reports as needed
• Act as a role model always presenting oneself as a credit to Harrah’s Gulf Coast
• Maintains the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa
• Suggests products, services and experiences to guests
• Responds calmly in crisis and stressful situations
• Makes rational decisions when handling guest and employee issues
• Able to physically restrain individuals when a condition of arrest exists
• Able to suggest Caesars Rewards Loyalty Program to guests
• Suggest products, services and experiences to guests

Qualifications

• Must be able to acquire and maintain a Mississippi Gaming Permit issued by Mississippi Gaming Commission
• Must be able to work varied shifts including weekends and holidays
• Must possess strong interpersonal and communication skills
• Must pass a drug test
• Previous guest service and security experience are desirable
• Must be at least 21 years of age
• Must have and maintain a valid Driver’s License
• Must be able to get along with co-workers
• Maintain knowledge of current property events, promotions and attractions
• Comfortable working in a fast paced, dynamic environment
• Able to work effectively in a team setting and independently
• Must present a well-groomed appearance
• Must adhere to uniform/appearance requirements
• Must be able to complete and pass multiple online training classes
• Proficient in Microsoft Word and Microsoft Excel preferred
• Able to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds
• Able to accept direction of Senior Leadership
• Must be able to obtain and maintain CPR/First –aid certification

Physical, Mental & Environmental Demands

• Able to read, write and speak English sufficiently to perform job
• Responds to visual and aural cues
• High school graduate or GED is required
• Able to tolerate cigarette and cigar smoke
• Able to work indoors and outdoors in varied weather conditions
• Able to maneuver to all areas of the casino including the stairwells and elevators
• Able to tolerate a loud and noisy environment
• Able to stand and walk for extended periods
• Able to sit, stoop, reach and bend
• Able to lift 50 pounds
• Able to remember specific details of incidents and persons
• Able to work at a fast pace and stressful situations