Security Officer

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously monitoring for potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills.

Responsibilities

• Patrols assigned areas, with particular attention to locations where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to hospital property, patients, visitors, and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate.
• When authorized, makes arrests as appropriate and participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into custody; ensures safekeeping and maintains documentation.
• Performs as Dispatcher utilizing integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Assists with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Requirements

• Bachelor's Degree (Criminal Justice preferred). Experience cannot be substituted for this degree requirement.
• Class D Passenger Vehicle Driver's License [State License].
• Experience in hospital, security/police, emergency medical, or customer services (3-5 years preferred).

Skills

• Strong interpersonal communication and customer service skills; ability to recognize, acknowledge, respect, and effectively interact with all people to establish positive relationships and gain trust.
• Ability to deal with and effectively de-escalate anxious/stressed individuals and manage aggression.
• Works effectively both independently and in teams; able to multitask.
• Strong problem-solving skills, critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy; actively listens and articulates effectively.
• Demonstrates understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Details

This is an onsite, per diem role located at 1153 Centre Street, with a rotating work shift.