Security Officer

Position Summary

First-line Officer tasked in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Use the SafeLok Locking Systems, Salient Video Management System, El Safe, etc.
• Be knowledgeable of MSDS program.
• Maintain open communications with all department heads.
• Maintain on-going Security Loss Prevention Shopping Service.
• Maximize security effectiveness by conducting security patrols in high risk and all common areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect Hotel operation security related or not.

Requirements

• High school diploma required.
• Prior Security experience in the hospitality industry is preferred.
• Must be able to speak, read, write and understand the English language.
• Must be able to compute accurate mathematical calculations.
• Must be able to provide legible communication and directions.
• Must be able to perform job functions with attention to detail, speed and accuracy.
• Must be able to prioritize and organize.
• Must be able to think clearly, remaining calm and resolving problems using sound judgment.
• Must be able to follow directions thoroughly.
• Must be able to understand guest's service needs.
• Must be able to work cohesively with co-workers as part of a team.
• Must be able to work with minimal supervision.
• Must be able to maintain confidentiality of guest information and pertinent resort data.
• Must be able to use a computer keyboard and possess basic typing skills.
• Must possess moderate to advanced computer skills.
• Other duties as assigned.
• Must be able to work in a dynamic and constantly changing environment.
• Must be adept to multitasking.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Work knowing it may involve an element of person danger.
• Use psychomotor coordination to operate a vehicle.
• Have binocular and monocular vision of no more than 20/100 uncorrected and 20/30 or better corrected.

Success Criteria

• Team Player: Demonstrates co-operation within the team and with other departments; listens carefully and works well with others; has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused: Anticipates guests' needs and is sensitive to people from all cultures; has a natural, warm smile and a friendly and passionate approach; demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers their Best: Has energy and sense of urgency for his/her work; resourceful, makes things happen and looks for ways to work more efficiently; always looks their best and acts appropriately (e.g. approaching guests, body language).
• Composed: Able to stay calm under pressure; demonstrates maturity and ability to cope with the unexpected; never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible: Excellent records of attendance and punctuality; is reliable and demonstrates the ability to work without supervision; demonstrates a high level of personal integrity, honesty and trust.
• Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions in a timely manner.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications

• A Florida Driver's License is required.
• State of Florida Class "D" Security Officer license is preferred.