Security Officer

Job Summary

The Security Officer works under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant). Their performance is focused on the protection, safeguarding, security and customer service needs of patients, visitors, employees, their possessions and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community.

Essential Responsibilities

• Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons and unsecured doors and windows, making notifications or taking corrective action as necessary.
• Respond to calls for service, alarm and emergency code activation, rendering first aid, traffic / pedestrian control, and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.
• Provide escort for patients, visitors and employees to parking areas and other campus facilities.
• Direct traffic, monitor parking compliance and provide direction to destinations, to facilitate patients, visitors and employees who are navigating their way through the Medical Center.
• Utilize computer systems to document work activity and to assist visitors in determining where patients are located.

Required Qualifications

• A high school diploma or GED is required. An associate’s degree is preferred.
• One to three years of related work experience are required.
• Basic familiarity with computers and the ability to navigate at a basic level within web-based applications are required.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

• Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range

$21.00 – $28.26