Security Officer

About the role

Estate Security Services, Inc. is seeking professional, personable, and dependable Unarmed Security Officers for a new luxury retail security detail in the Los Angeles area near The Grove, Original Farmers Market, and Television City. This is not a traditional security guard position. We are looking for security professionals who can combine excellent situational awareness with exceptional customer service. In addition to maintaining a safe and secure environment, our officers will serve as an extension of the retailer's team and brand. The ideal candidate is friendly, polished, well-groomed, approachable, attentive, and comfortable interacting with customers in a high-end retail environment. Our goal is to provide security that enhances the customer experience while maintaining a professional and effective security presence. This is a great opportunity for someone who enjoys working with people and wants to be part of a comfortable, professional, and customer-focused environment.

Responsibilities

• Maintain a professional, visible, and approachable security presence
• Welcome and professionally interact with customers and guests
• Provide excellent customer service while supporting the retailer's overall customer experience
• Assist with customer and guest flow as needed
• Monitor the store, entrances, exits, and surrounding areas
• Maintain strong situational awareness without creating an overly aggressive security presence
• Observe and report suspicious activity, safety concerns, or unusual circumstances
• Assist store management and employees with security-related matters
• Respond appropriately to incidents and emergencies according to established procedures
• Complete incident reports and other documentation when necessary
• Maintain professional communication with customers, store personnel, and ESS management
• Follow all post orders, company policies, and client-specific procedures

Requirements

• Valid California BSIS Guard Card
• Professional appearance and demeanor
• Strong communication and customer service skills
• Dependable, punctual, and able to maintain consistent attendance
• Reliable transportation
• Ability to remain alert, attentive, and professional throughout the assigned shift
• Comfortable working in a luxury retail and customer-facing environment
• Ability to follow post orders and company procedures
• Prior security experience preferred

Qualifications

• BSIS Exposed Firearm Permit
• California CCW issued by a law enforcement agency
• Executive Protection training or experience
• Law enforcement or military experience
• Luxury retail, hospitality, entertainment, or other high-end customer service experience

Firearms and CCW credentials are NOT required for this assignment, and this position is unarmed. These additional qualifications may provide opportunities to work other Estate Security Services assignments for which the appropriate credentials are required.

Pay

• Starting pay of $25.00 per hour and up, depending on experience, qualifications, performance, and assignment
• Opportunities for increased compensation