Security Officer

About the role

We’re looking for talented individuals who believe in having fun and want to be part of an exciting industry. Join us at PENN Entertainment where you'll work with a diverse team of coworkers who are passionate about helping people find and enjoy more fun.

Responsibilities

• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Able to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Able to write clear, accurate, and concise reports.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Able to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Qualifications

• Must have the ability to run on level surfaces as well as up and down stairs.
• Able to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Able to write clear, accurate, and concise reports.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Able to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Skills

• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Strong computer skills and proficiency in Microsoft Office applications.
• Able to write clear, accurate, and concise reports.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Able to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Ability to remain calm in emergency or stressful situations.

Benefits

• Penn Entertainment offers a comprehensive Total Rewards package, including wellness programs designed to support team members' financial, physical, and mental well-being.
• Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting pay $12.50 an hour, based on experience.

Schedule

Hours may vary depending on the department and location.