Security Officer

Essential Duties And Responsibilities

• Upholds AMC standards in providing exceptional service to all “customers”
• Exhibits a professional demeanor and ensures effective communication (verbal and written), at all times
• Patrols throughout assigned zones/posts; regularly engages people (i.e. offers assistance to visitors and employees)
• Responds to all assigned incidents in a timely manner. Thoroughly investigates and properly documents information
• Identifies issues requiring attention (i.e. facility problems, malfunctions, security concerns) and takes appropriate action, including notifying supervision
• Ensures compliance with AMC policies and procedures (i.e. no smoking, parking, ID card display/use), as well as The Joint Commission standards
• Ensures that access points, doors, offices and other areas are properly secured. Controls access to facilities; secures unsecure areas and documents for referral
• Handles traffic direction and control (i.e. automobile accidents, construction, special details)
• Uses verbal de-escalation techniques to manage conflicts
• Restrains individuals who pose a safety risk, collaboratively with medical staff when needed
• Obtains information from employees involved in misconduct/criminal activity
• Performs escorts, fire watches and/or dispatcher functions, as required
• Communicates all significant incidents to Security Administration
• Performs other tasks, including special details, as assigned by supervision

Qualifications

• A High School Diploma/G.E.D. - required
• 1-3 years in a hospital environment - preferred
• Strong interpersonal and communication skills are required
• Must possess good judgement, emotional control, objectivity and sounds decision-making skills
• Ability to work independently
• Ability to work effectively under pressure in emergency situations and when dealing with uncertainty
• Must possess effective computer knowledge and skills, as well as report writing skills
• Must be able to perform the essential duties of the position without or with reasonable accommodation
• NYS security guard registration - Upon Hire