Security Officer - Alcatraz Cruises

Duties And Responsibilities

• Assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.
• Ensures cars using parking lot have authority to do so.
• Provides parking information for guests who need to park.
• Communicates drop off and pick up policy with bus drivers transporting groups.
• Helps queue guests into various lines, e.g., tickets, scanners, photos, gate.
• Provides reports as requested by management, such as daily shift logs, incident reports.
• Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.
• Answer questions posed by guests.

Requirements & Qualifications

• 1 year Customer Service Experience Required
• Security Card/ Certification Preferred
• TWIC – Transportation Works Identification Card required, or ability to obtain
• Security, Law Enforcement and/or Military Experience Preferred
• Excellent Writing, including Report Writing, Skills Preferred
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.