Security Officer A Shift

About the role

The National Aquarium is seeking a Security Officer for the A Shift, which runs from 6:30 a.m. to 2:30 p.m. The two shifts are Tuesday through Saturday and Thursday through Monday. This position ensures the safety and security of the National Aquarium and its staff, guests, and property.

Responsibilities

• Welcome guests and non-Aquarium staff warmly and ask how you can help them.
• Communicate appropriately over the Aquarium’s FCC-licensed two-way radio system, using appropriate NA ten codes and Safety and Security Team-member call signs.
• Be punctual and reliable in arriving and relieving colleagues at posts scheduled by the Shift Lead.
• Verify credentials and restrict access to Aquarium facilities to only those with valid authorization.
• Radio Security Base of anything concerning you identify and follow any subsequent instructions from the team-member staffing the Base post.
• Ensure any mechanical conveyances and ingress/egress are unobstructed by hazards at any time.
• Phone or radio contacts receiving visitors and/or deliveries upon arrival at Security Base – let receivers know who or what is waiting for them and the location.
• Unlock the front entrances at the appointed time and radio to inform Security Base to confirm which doors you have opened.
• Start any mechanical conveyances (escalators, movalators, and/or elevators) that are not already running and radio to inform Security Base what you have done.
• Unlock any secured emergency exits and radio to inform Security Base what you have done.
• Sweep all public and backup spaces to ensure only authorized persons remain.
• Close any exhibit curtains when passing those locations in the building sweep.
• Create parking reservations in the Online Parking Management System in Salesforce and e-mail your colleagues via the to inform them of any special arrangements.
• Monitor wait times of vehicles holding in the Circle and politely but assertively direct drivers who have exceeded the wait limit they need to move along.
• Understand and be able to communicate the basic discounts for guest parking.
• Order trespassers out of the Dolphin Fountain on P4.
• Rescue anyone who has inadvertently or intentionally fallen into the Harbor using available safety equipment and communicate relevant details of incident with Security Base.
• Verify the readiness and cleanliness of the Safety and Security Team emergency vehicle.
• Ensure accurate key counts on shift keyrings at the beginning and end of each shift.
• Immediately report any deficiencies to shift lead.
• Communicate concisely (giving all relevant details in as few words as possible) and professionally will all guests, contractors, and colleagues.
• Maintain professional working relationships with law-enforcement and other safety personnel helping to protect the public and private property.
• Respond to any building alarms (smoke/fire, water safety, venom) and follow established safety protocols.
• Assist staff or guests with mobility issues using the stair-chair assistive equipment in the event conveyance failures have left them unable to leave a space.
• E-mail the Integrated Pest Management (IPM) Team of the location, time, and type of any vermin sightings (e.g., mice, rats, lizards, fruit or phorid flies, cockroaches).
• E-mail the Director of Strategic Operations of any sanitary concerns you witness in relation to any of the restaurant spaces in the Aquarium.
• Assist the Manager of Safety and Risk with ensuring all hot work in the Aquarium is appropriately permitted through the NA’s standard processes and prevent any unauthorized hot work from taking place.
• Immediately assist with all Code Parent and Code Adam incidents, unless otherwise engaged in another incident.
• Support Safety and Security Team Manager and Leads with investigations, as requested.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in a security or law enforcement capacity.
• Valid driver’s license.
• Ability to work flexible hours including weekends and holidays.
• Physical ability to perform the essential functions of the job.