Security Officer- 40hrs

Responsibilities

• Support day-to-day security operations across assigned Connecticut Children’s locations as assigned.
• Conduct routine patrols, environmental rounds, and safety checks to identify and address potential risks.
• Maintain a visible, proactive presence to promote a safe and secure environment for patients, families, staff, and visitors.
• Conduct or assist with metal detector screenings, property searches, and other safety protocols as needed.
• Maintain vigilance in safeguarding people, property, and organizational assets.
• Respond promptly and professionally to calls for service, emergencies, and requests for assistance.
• Assess situations through direct observation and personal contact to determine the appropriate course of action.
• Provide clear guidance and support to staff, patients, and visitors during both routine and emergency situations.
• Gather information, ascertain facts, and prepare accurate and timely incident reports and documentation.
• Utilize problem-solving and decision-making skills to support safe and effective outcomes.
• Assist clinical teams with patient watches and safely support approved restraint procedures in accordance with hospital policies.
• Communicate effectively with clinical staff to ensure safety-sensitive situations are managed appropriately.
• Maintain calm, professionalism, and patient-centered communication during interactions with individuals who may be in crisis or experiencing behavioral challenges.
• Provide courteous, professional assistance to patients, families, staff, and visitors seeking safety or security-related services.
• Foster a cooperative, inclusive, and positive work environment and collaborate effectively with a diverse community.
• Work collaboratively with fellow Security team members and multidisciplinary partners to ensure seamless support throughout the organization.
• Support continuous improvement of security service standards, practices, and department initiatives.
• Follow all hospital and departmental procedures related to safety, emergency response, and incident reporting.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Three to five years of security operations in a healthcare environment, or a combination of healthcare security and law enforcement experience.
• Licenses and Certifications: Valid driver’s license and clean driving record, Valid State of Connecticut Guard Card, Nonviolent Crisis Intervention Training Certification obtained within first 3 months of hire and maintained, CPR certification obtained within 3 months of hire and maintained.
• Knowledge: Working knowledge of hospital and departmental emergency procedures (fire safety, disaster response, electrical safety, infection control, and hazardous materials).
• Skills: Strong verbal and written communication skills, including professional telephone etiquette, Effective interpersonal skills with a strong customer-service orientation, Competence in conflict management and de-escalation techniques, Ability to observe, analyze, and document situations accurately, including writing clear incident reports, Strong problem-solving and critical-thinking skills.
• Abilities: Communicate in a courteous, professional, and calm manner with patients, families, staff, and the public, Work effectively in a team-oriented, diverse, and fast-paced clinical environment, Identify and resolve issues, apply sound judgment in stressful or rapidly evolving situations, Maintain professionalism and composure in emergency or high-stress scenarios, Perform duties in a clinical setting with typical noise levels and environmental conditions.