Security Officer 3

About the role

The role provides a leadership role utilizing knowledge, security expertise, support and education to staff to assure optimum performance of department. It involves providing security through daily surveillance of building and adjoining grounds for patients, employees and visitors. The role also includes adjusting communications specific to the age, developmental stage, and comprehension level of a population that spans adolescents to geriatrics.

Responsibilities

• Provides a leadership role to security officers by coaching, counseling, and lending expertise to promote positive interaction within the hospital and the public both in preventing and resolving conflicts.
• Schedules the security staff to cover the approved schedule.
• Covers daily functions of the team to help ensure that all tasks assigned are completed in an efficient manner.
• Evaluates performance of security officers and makes recommendations for personnel actions.
• Completes competencies for security personnel.
• Calls for police or administrative assistance when needed.
• Manages security violations appropriately, reporting them in the appropriate report systems.
• Ensures security violations are reported in the appropriate report systems.
• Responds to requests for assistance from hospital personnel, students and visitors, e.g. available at shift changes to escort employees to designated parking areas.
• Prepares name badges and parking permits as requested by the Human Resource Department.
• Assists with restraining a violent patient or visitor until police arrive.
• Participates in investigations and interacts with police force, maintaining records and preparing incident reports when indicated by the incident reporting procedure.
• Adds cases to activity log by listing any case that requires potential time in court.
• Ensures that all surveillance records, reports, schedules, and directives are maintained within the security office.
• Assists with managing Hospital Fleet vehicles to include monthly inspections and maintenance.
• Maintains and monitors staff compliance with hospital and departmental policies and procedures for safety, security, and infection control.
• Communicates and interacts with patients, families, visitors, physicians, departmental and hospital staff and the public in a manner that demonstrates professionalism and concern for the individuals' need(s).
• Ensures that all information relating to security and parking policies are communicated to all patients, visitors and staff.
• Remains current and responsive to changes in healthcare delivery and safety and security standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.
• Attends workshops as required.
• Develops and implements processes to assess and improve the services provided and compliance with regulatory requirements.
• Coordinates regulatory agency surveys and inspections of facility. Reports results to appropriate administrative levels.

Requirements

Minimum qualifications include a high school diploma or equivalent, three (3) years’ experience in a safety or security related field, previous experience supervising a staff of employees, and completion of certain training and certifications. Preferred qualifications include an associates degree with an emphasis on security management or criminal justice, graduation from an accredited Federal, State, or Local Law Enforcement or Corrections Academy, and previous experience / training in security operations.

Qualifications

Education, certification, and/or licensure requirements include a high school diploma or equivalent, state criminal background check and Federal (if applicable), as required for regulated areas, and successful completion of certain training and certifications.

Skills

• Obtains/maintains Defensive Tactics, OC Spray, Baton, and Taser certifications.
• Maintains VA DCJS Registration.
• Passes background check and psychological evaluation.

Benefits

Not specified.

Pay

Not specified.

Schedule

Shifts based on departmental and patient needs.