Security Officer - 12 hrs/wk

About the role

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.

Responsibilities

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing “state-of-the-art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Requirements

• Bachelor's Degree in Criminal Justice preferred.
• Class D Passenger Vehicle Driver's License preferred.
• Basic Life Support [BLS Certification] preferred.
• Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred.
• Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred.
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report preferred.

Qualifications

• Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred.

Skills and Abilities

• Strong interpersonal communication and customer service skills.
• Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Able to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details

• Physical Requirements: Standing Frequently (34-66%), Walking Frequently (34-66%), Sitting Occasionally (3-33%), Lifting Frequently (34-66%) 35lbs+ (w/assisted device), Carrying Frequently (34-66%) 20lbs - 35lbs, Pushing Occasionally (3-33%), Pulling Occasionally (3-33%), Climbing Rarely (Less than 2%), Balancing Frequently (34-66%), Stooping Occasionally (3-33%), Kneeling Occasionally (3-33%), Crouching Occasionally (3-33%), Crawling Rarely (Less than 2%), Reaching Frequently (34-66%), Gross Manipulation (Handling) Frequently (34-66%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%), Remote Type Onsite Work Location: 57 Prospect Street, Scheduled Weekly Hours: 12, Employee Type: Regular, Work Shift: Rotating (United States of America).

Pay Range

$22.22 - $31.71/Hourly

Grade

5