Security Officer 1

About the role

Mayo Clinic Global Security Officers provide a professional level of customer service, security presence and response. A Security Officer I will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors; responds to security incidents to ensure safety of occupants and enforce Mayo policies; prepares accurate and timely incident reports; may use a security vehicle to proactively patrol and respond to incidents.

Responsibilities

• Adapt to unpredictable and stressful situations while demonstrating professionalism
• Manage aggression using verbal de-escalation techniques
• Manage physical violence using self-defense, control and restraint techniques, including handcuffing
• Respond to emergency crises effectively and professionally
• Exhibit good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations
• Exercise sound independent judgment in both emergency and routine situations
• Operate and communicate on a two-way radio and effectively use available technological tools
• Frequently walk, stand, stoop, bend, lift, pull, climb, reach, and push; occasionally run
• Move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance
• Assist patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety
• Make effective decisions as an emergency first responder and work as a team member with other emergency responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel
• Work nights and weekends for security and protection assignments and when required by emergency or special situations

Working conditions

• Lifting and/or carrying 10 to 50 pounds daily, and occasionally pushing/pulling/lifting over 100 pounds
• Standing or walking 8 to 12 hours daily
• Climbing, running and kneeling in response to disturbances
• Exposure to disagreeable odors (e.g., body odors, dirty clothing, human feces), body fluids, hazardous chemicals, communicable diseases (e.g., T.B., hepatitis, AIDS), mentally unstable individuals, verbal and physically aggressive individuals, and individuals under the influence of controlled substances

Qualifications

• High school degree or GED equivalent required
• Minimum two years of experience in a customer service, military, security position and/or a similar role
• Associate's degree in corrections, law enforcement, criminal justice, security, or a related field preferred
• Experience in a healthcare setting preferred
• Experience with Microsoft Office software applications
• Able to work independently and act decisively under difficult circumstances
• Ability to work collaboratively in a team environment
• Able to effectively prioritize tasks and manage time
• Able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support
• Requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees
• Ability to relate positively with people
• Requires strong written and verbal skills
• Strong problem solving skills are necessary
• Ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands
• Sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques
• Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy
• Must successfully complete onboarding and Global Security Academy within 30 days of hire
• Must successfully complete field training within three months from completing the Global Security Academy
• Must obtain the International Association for Healthcare Security and Safety (IAHSS) Basic Level for Healthcare Security Officers within six months from date of hire
• Must complete Basic Life Support and Stop The Bleed training within six months from date of hire

Pay

$26.63 - $35.98/hour; education, experience and tenure may be considered along with internal equity when job offers are extended.

Schedule

Full Time, 80 hours per pay period. Five 8-hour shifts. Available shifts: 0600-1400, 1000-1800, 1800-0200, 2200-0600. Every third weekend.

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package to secure your future

This response is AI-generated, for reference only.