Security Monitoring Agent- Overnight Shift

About the role

The Security Monitoring Agents at Empyreal are responsible for monitoring, troubleshooting, and maintaining the company’s security systems. They ensure that facility and vehicle communications, tracking, monitoring, and access systems are operational, online, and properly maintained. Their primary focus is to ensure the safe and secure transport and processing of client assets.

Responsibilities

• Troubleshoot and maintain facility and vehicle tracking, security, and systems to ensure strict compliance with security protocols.
• Maintain safe and secure vehicle and facility environments with the goal of ensuring that all employees work and return home safely.
• View and monitor facility and vehicle remote surveillance cameras and security systems.
• Monitor, maintain and troubleshoot remote connectivity to facility and vehicle communications, tracking, security, and camera systems.
• Ensure mobile device tracking and security systems are communicating properly.
• Manage and maintain vehicle communication, access, and tracking systems through effective utilization of physical and electronic locking and tracking software and mechanisms.
• Monitor and verify personnel, vendor, and visitor access to Empyreal facilities.
• Cook up and consult with Security Systems Administrator in the design, deployment and maintenance of facility and vehicle tracking and security systems and equipment.
• Ensure facility security cameras are operational and configured properly to ensure efficient and accurate video footage.
• Communicate with security system vendors and recommend improvements, upgrades and changes to facility and vehicle tracking and security systems.
• Provide facility and vehicle tracking and security system support to branch personnel.
• Search, access, transfer and archive facility and vehicle footage, as necessary.
• Facilitate the transfer of video footage to branch personnel, clients and/or law enforcement as necessary or as authorized by Empyreal executive team.
• Ensure security systems are protected from physical harm, viruses, unauthorized users, and damage to data by deploying and verifying established systems security procedures.
• Document and bookmark any incidents or injuries making notes of the occurrence and circumstances around them.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• Some college coursework is preferred.
• Two plus years of experience in using, installing, administering, and maintaining security systems and surveillance equipment is essential.
• Knowledge of security architecture, security policies and procedures, and best practices.
• Proficiency with Microsoft windows-based hardware and software, Google Android-based mobile devices, GPS tracking systems, facility security access systems, security access systems, and other security devices, equipment, and peripherals.
• Ability to communicate effectively with internal customers, clients, vendors, and service providers.
• Must be able to lift up to 50 pounds.
• Trustworthiness and the ability to act quickly, effectively, and with integrity is of utmost importance.
• Excellent observation skills and attention to detail.
• Excellent recall and retention of information.
• Able to maintain strict confidentiality.
• Able to work under pressure dictated by event schedules and project timetables.
• Able to read, understand and interpret written and verbal instructions and reports.
• Knowledge of CCTV and Access control systems.
• A valid driver's license and clean driving record are required.