Security Manager - Raising Cane's River Center

Supervisory and Administrative Responsibilities

• Lead all Full-Time and Part-Time employees, including Facility Security, Event Security, Event Day Supervisors, Event Day Contract Security, and BRPD/Sheriff extra duty event staff.
• Maintain plans for emergency preparedness and run drills.
• Ensure all Security Staff licenses are current and update licensing requirements with the Department of State.
• Work with the Human Resources Manager to conduct investigations relevant to team member complaints.
• Aid in maintaining safety and security training documentation in Altum according to the Legends Global review schedule.
• Stay updated on industry best practices, emerging trends, and technological advancements in safety and security to continuously improve protocols and procedures.
• Cross-train and help support security efforts on the events side.
• Perform other related duties as directed.

Training Responsibilities

• Create and facilitate productive, interactive, and engaging training programs for onboarding and departmental annual trainings in facility and event security.
• Oversee, provide, conduct, or coordinate OSHA-required security training.

Creative Responsibilities

• Create and maintain departmental manuals, training guides, and employee recognition programs.

Event Responsibilities

• Meet with show promoters to discuss guest services and event security needs.
• Conduct pre-event briefings, including event details and special requirements for Event Security supervisors.
• Cook up coordination with Facility & Event Security supervisors for sign-in and release of team members.
• Responsible for overall crowd management for events.
• Aid in assisting with last-minute and/or emergency patron needs.
• Enforce all building policies and procedures during an event to ensure safety and security for all.
• Manage entry lines, including ticket-taking, walk-through metal detectors, and bag searches.
• Manage functionality of walk-through metal detectors, hand wands, and ticket scanners.
• Respond to and investigate incidents/inquire with witnesses on scene.

Qualifications

• To perform this job successfully, an individual must be able to perform the supervisory and essential duties satisfactorily.
• The requirements listed below are representative of the knowledge, skills, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Education or experience: Associate’s degree; or 5-7 years of security experience in the event/operations industry; or Equivalent combination of education and experience.
• Prefer Law Enforcement Experience. 2-4 years in a supervisory capacity.
• Hours of work and travel requirements: Available to work extended and/or irregular hours, including nights, weekends, and holidays.
• Physical requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Ability to stand on feet for long periods, including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.