Security Manager - Insurance Agency

Location: Canton, MA

About Us

Securitas is a global leader in security solutions, operating in 47 countries with 355,000 employees worldwide and serving more than 150,000 clients. We are committed to helping make your world a safer place through innovative, sustainable, and customer-focused security services.

We are currently seeking an experienced Security Manager to lead security operations at a prestigious educational institution in Cambridge, Massachusetts. This role is ideal for a proven leader with strong management experience, exceptional client service skills, and the ability to develop and maintain high-performing teams.

About the Role

The Security Manager is responsible for overseeing all security operations and services provided to the assigned account. This position serves as the primary client contact, ensuring operational excellence, superior customer service, workforce development, and contract compliance.

The successful candidate will provide leadership to supervisory staff, manage day-to-day security operations, oversee staffing and scheduling, support business objectives, and maintain strong relationships with client stakeholders.

Responsibilities

• Serve as the primary point of contact for client representatives and maintain outstanding customer service.
• Conduct regular meetings with client leadership to review service performance and identify improvement opportunities.
• Manage staffing, scheduling, recruitment, onboarding, training, development, and retention of security personnel.
• Provide coaching, performance management, and corrective action when necessary.
• Ensure compliance with company policies, client requirements, and applicable laws and regulations.
• Assist in budget administration and the management of operational expenses.
• Oversee payroll, inventory, equipment, uniforms, vehicles, and related operational resources.
• Conduct post inspections and evaluate security personnel performance.
• Review and update post orders and site-specific procedures.
• Support incident response and provide leadership during emergencies.
• Assist in resolving operational, legal, administrative, and human resources issues.
• Ensure effective communication between the client, security staff, and Securitas leadership.

Requirements

• Minimum of 5 years of management experience.
• High School Diploma or GED.
• Ability to speak, read, and write English.
• Legal authorization to work in the United States.
• Reliable transportation and communication method.
• Ability to successfully complete a background investigation and pre-employment screening process.

Preferred Qualifications

• Associate's Degree or higher.
• Experience in security management, operations management, business management, or related leadership roles.
• Experience working in an educational, healthcare, insurance, or similarly regulated environment.
• Knowledge of workforce management, scheduling, employee relations, and client service.
• Strong leadership, organizational, and problem-solving skills.

Skills

• Security operations and procedures
• Staff supervision, coaching, and development
• Client relationship management
• Budget and operational management
• Human resources administration
• Microsoft Office and spreadsheet software
• Strong written and verbal communication skills
• Ability to manage multiple priorities simultaneously
• Excellent customer service orientation
• Strong leadership and team-building capabilities

Working Conditions

• Respond to incidents and emergencies as needed.
• Conduct site inspections including walking, standing, and climbing stairs.
• Lift up to 25 pounds occasionally.
• Handle confidential and sensitive information.
• Travel locally when required.
• Work effectively under pressure and during urgent situations.

Benefits

• Weekly pay
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (vacation, sick time, or PTO depending on local requirements)
• Access to earned wages prior to payday (restrictions and fees may apply; certain waiting periods may apply)

Pay

$70,000/year