Security Manager

Department: Security | Reports to: General Manager | FLSA Status: Full time, Salaried-Exempt

About the Company

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Responsibilities

• Plan, direct, and supervise the work and personnel assigned to the security and event staff.
• Maintain the master schedules for all personnel assigned to the security and event staff.
• Coordinate interviews and hiring of adequate personnel assigned to the security and event functions.
• Coordinate resources and personnel in security and event staff to ensure safety/security goals and objectives are met consistently.
• Develop and ensure adherence to procedures and policies that provide a productive, efficient, and safe work environment for employees and customers.
• Prepare oral and written reports as required in a clear and concise manner.
• Update Emergency Operations Plan on an annual basis.
• Document and follow up on all security and first aid incidents.
• Ensure prompt follow-up within 24 hours of all first aid reports resulting in serious injury and/or transport to a medical facility.
• Investigate thoroughly all incidents as assigned by the general manager, including harassment, alleged misconduct, criminal matters, and security concerns.
• Provide proactive customer service to all guests to promote a fan-friendly environment.
• Maintain liaison with other operational work groups (parking, ushers, concessions, souvenirs, personnel) to ensure a safe working environment.
• Maintain liaison with outside agencies (police, fire, emergency services) to promote positive relationships.
• Provide annual orientation to part-time event and security staff, along with periodic safety training sessions.
• Conduct shift briefings, review department checklists, and account for all equipment.
• Secure property, either personally or through reporting staff, and ensure security staff lock/unlock facility doors.
• Conduct routine property walks.
• Work directly with Production/Event Management team to organize event staff.
• Manage show and guest parking, associated signage, ingress, and egress following company protocol.
• Participate in post-event meetings to provide detailed feedback.
• Maintain proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
• Take direction and communicate with all facility users during emergency situations.
• Coordinate with Director of Operations on facility projects, repairs, and safety-related items.
• Prepare staff estimates, advance shows, and security needs.
• Work with clients and promoters to advance and coordinate event logistics.

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems.

Requirements

• 3+ years of security experience required.
• 1+ year(s) of security experience at the supervisor or manager level required.
• Experience working live events preferred.
• Military or law enforcement experience desirable.
• Valid driver’s license required.
• High School diploma or G.E.D. required; B.A. in Criminal Justice or related field preferred.

Skills

• Ability to handle conflict, make common-sense decisions, and exercise proper action during high-tension and stressful situations.
• Ability to work with minimal supervision.
• Excellent leadership, communication, preparedness, and organization skills.
• Ability to effectively supervise staff.
• Good written, verbal, and interpersonal skills.
• Ability to work irregular hours, including nights, weekends, and holidays.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Paid vacation.
• 401k plan.

Pay

Competitive salary, commensurate with experience.

Schedule

Full time, salaried-exempt. Irregular hours including nights, weekends, and holidays.

Location

On-site at SNHU Arena, Manchester, NH.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.