Security Manager

Job Summary

The Security Manager is responsible for supporting the safety and security of Target Center guests, employees, partners, and assets during both day-to-day operations and events. This position provides direct leadership and oversight of Security Officers and Supervisors, with responsibility for their performance, conduct, training, and development.

Essential Duties And Responsibilities

• Serve as a primary point of contact for event and non-event security operations, providing leadership and direction during incidents, emergencies, and other security-related matters.
• Serve as Manager on Duty (MOD) for assigned events.
• Cook up the scheduling and staffing of the Security Department for Target Center events and daily operations.
• Manage departmental use of ABI, including scheduling and payroll functions, staff training, schedule compliance, and related administrative processes.
• Support the recruitment, interviewing, hiring, onboarding, and retention of part-time Security team members, with an ongoing focus on building and developing a strong department.
• Aid in the development and delivery of initial and ongoing training for Security personnel, including new-hire training, annual department training, Emergency Procedures training, and other operational or security-focused programs.
• Provide leadership and direction during security, medical, guest-related, and other operational incidents in accordance with established policies and procedures.
• Ensure incidents are appropriately documented, reported, and escalated when necessary.
• Develop and facilitate ongoing security and emergency preparedness training for full-time staff, including tabletop exercises, security reviews, emergency action planning, and other department initiatives.
• Maintain a visible leadership presence throughout the facility and actively support Security Officers and Supervisors during both event and non-event operations.

Required Qualifications

• Bachelor’s degree in security management, Criminal Justice, Hospitality, Sports Management, Business Administration, or a related field preferred.
• Minimum of five (5) years of relevant experience in security, public safety, venue operations, event management, hospitality, or a related field, including at least two (2) years in a supervisory or leadership capacity.
• Ability to successfully complete all required pre-employment screenings and maintain any licenses, certifications, or qualifications required for the position.
• Working knowledge of security and public safety principles, including applicable laws and procedures related to trespassing, disorderly conduct, public intoxication, use of force, and other situations commonly encountered in a public assembly venue.
• Demonstrated ability to lead, coach, develop, and hold team members accountable, while setting a positive example for the department.
• Strong interpersonal and communication skills with the ability to build effective working relationships with employees, leadership, guests, tenants, event partners, law enforcement, and other stakeholders.
• Ability to make sound decisions under pressure, manage multiple priorities, and maintain professionalism and composure during emergencies, high-stress situations, and rapidly changing event conditions.
• Demonstrated ability to effectively de-escalate conflict and communicate calmly and professionally with upset, emotional, or non-compliant individuals.
• Strong understanding of the relationship between security, guest experience, and venue operations within a public assembly or entertainment environment.
• Ability to develop, implement, and deliver training programs and materials to employees with varying levels of experience.
• Strong organizational and administrative skills, including the ability to manage staffing, scheduling, payroll, documentation, incident reporting, and departmental resources.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on the event and operational needs of Target Center.