Security - Loss Prevention Supervisor

Loss Prevention Supervisor Overview

The Loss Prevention Supervisor at Omni La Mansion del Rio is dedicated to providing quality service that exceeds Guest expectations. They are responsible for creating guests for life by proactively embracing service standards, adhering to safety regulations, and assisting guests with any and all needs.

Responsibilities

• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures.
• Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events, and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents, and incidents.
• Support Director of Loss Prevention to develop, implement, and manage safety and loss control programs & initiatives.
• Maintain complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents, and incidents, entering information from these incidents into database as needed.
• Create and ensure daily completion of staff checklists and necessary reports.
• Motivate staff and create cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Perform administrative functions as related to the normal course of duties, i.e.: filing, report distribution, photocopying, faxing, etc. as needed.
• Filing information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from Loss Prevention cameras.

Qualifications

• Must be able to stand and walk for up to 7 hours per shift.
• Must have at least 1 year of Loss Prevention experience.
• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must have a valid driver’s license and meet minimum requirements of Motor Vehicle Records.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays.
• Must be able to attain a valid Responsible Beverage Service certification from approved providers.

Benefits

Omni La Mansion del Rio offers a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.