Security II Officer - 2nd Shift

About the role

This position is responsible for ensuring the safety and security of guests, employees, and company assets while serving as a visible deterrent to crime and policy violations. Security Officers act as first responders to guest or employee injuries and accidents and support efforts to prevent workplace incidents. This high guest-contact role requires an approachable, professional demeanor and a strong guest-focused mindset.

Responsibilities

• Greet guests warmly, offer advice and guidance regarding the resort.
• Document all visitors entering the property and ensure they receive directions to their intended destinations.
• Act as first responder to all visitor, guest, and employee accidents on property; administer first aid and contact emergency services if required.
• Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets.
• Take immediate and necessary steps to correct safety hazards and cleanliness issues; respond to all hazards—manmade, technological, or natural—per department emergency response procedures.
• Identify and engage suspicious persons who may disrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly.

Requirements

• Must be at least 18 years of age with a valid driver’s license and a minimum of 1 year of driving experience.
• Must meet company-required motor vehicle policy standards.
• Have a guest-focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing problems, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.

Education and/or Experience

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.

Certificates, Licenses, Registrations

• Valid driver’s license.

Benefits

• Company 401(k) matching.
• Growth and developmental opportunities.
• Comprehensive medical, dental, and vision benefits.
• Employee Assistance Program.
• Paid time off.
• Travel benefits, discounts, and free vacations through the ClubGo Program.
• Tuition reimbursement and continuing education course support.