Security & Guest Services Coordinator

About the role

The Security and Guest Services Coordinator oversees daily aspects of venue security, guest services and experience, emergency preparedness, and facility access and crowd control for the Tucson Convention Center, including the Tucson Arena, Linda Ronstadt Music Hall, and Leo Rich Theater. The ideal candidate will bring strong guest experience leadership qualities coupled with emergency response preparedness and event security experience.

Responsibilities

• Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
• Answer questions, direct and/or escort guests to important areas of the venue, and provide additional assistance whenever necessary.
• Handle any disturbances or problems that arise during an event or at the facility.
• Tour facility, examining doors, windows, and gates to ensure they are secure.
• Assist with crowd control inside and outside of premises when necessary.
• Assist in implementing security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property.
• Recognize potential guest and safety issues, report incidents and concerns to manager or director.
• Direct, train, mentor, schedule, and evaluate all full-time and part-time security and guest services staff.
• Monitor facilities to ensure compliance with venue policies, including prohibited items, smoking regulations, ticket requirements, and re-entry procedures.
• Assist in implementing and maintaining security and life-safety policies, procedures, and emergency response plans.
• Respond calmly and professionally during emergencies by directing guests to designated safe locations and assisting emergency personnel as needed.
• Conduct regular event briefings; create briefing, deployment, and sign-in sheets for each event.
• Lead staff during emergency response situations and provide clear direction during high-pressure environments.
• Liaise with third-party vendors in coordinating and scheduling temporary staff or security personnel.
• Conduct pre-event briefings and supervise temporary staff throughout their scheduled shift.
• Support Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed.
• Assign and prioritize daily work activities; monitor workflow and staff performance.
• Demonstrate ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner.
• Implement facility rules, regulation policies, and procedures.
• Work collaboratively with Operations, Security, Event Staff, Box Office personnel, and management.
• Act in a professional manner with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws, including interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment.
• All other duties and responsibilities as assigned.

Requirements

• High School diploma or G.E.D. preferred.
• A minimum of 1-year related experience and/or training; or equivalent combination of education and experience.
• Prior supervisory experience, including the ability to direct, train, motivate, and evaluate staff.
• Must be able to provide clear and effective directions to staff in emergency response situations.
• Operate a personal computer using Windows, Word, Excel, PowerPoint, and other standard office equipment.
• Must be willing and able to work nights, weekends, and holidays.
• Working knowledge of OSHA regulations and workplace safety programs.
• Operate a portable radio and standard office equipment including copier and fax machine.
• Organize and prioritize work to meet deadlines.
• Maintain an effective working relationship with clients, employees, guests, and others.
• Be licensed and insured to operate a motor vehicle in the United States.
• Strong conflict resolution and de-escalation skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways, or balance. This position requires work inside and outside of the building and some exposure to adverse conditions.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid vacation.
• 401k plan.

Pay

Competitive salary, commensurate with experience.

Schedule

On-site in Tucson, Arizona. Includes nights, weekends, holidays, and on-call responsibilities as needed.