Security - Guest Service

Essential Duties And Responsibilities

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
• Check and verify valid I.D. using hand-held scanning device.
• Maintain the condition of the I.D. scanning device.
• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
• Perform duties associated with table and slot drops.
• Observe Count Team during the slot drop and transport funds to Count Room.
• Maintain the condition of Count and Player Services mantrap as required.
• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
• Dispatch officers to various assignments and maintain activity logs.
• Report accidents and incidents in both written and verbal form.
• Collect and compile investigation information as needed.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court when necessary.
• Meet department uniform, appearance and grooming requirements.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned

Qualification Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Effective communication skills (written and verbal).
• Previous customer service experience.
• Ability to display professionalism.
• Must be able to run on level surfaces, as well as up and down stairs.
• Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations.
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time.
• Must be able to multi-task as required.
• Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification.
• Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle.