Security Guard - Riverside Plaza

Core Responsibilities

• Performs regular security patrols of the assigned areas.
• Provides any needed assistance to residents, employees and visitors following the department's procedures.
• Works with emergency personnel, residents, and the public in a professional manner to solve any problems that occur.
• Investigates all reported incidents and decides what actions to take based on situation, known facts, and position limitations.
• Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
• Has a working knowledge of customer security requirements and incident investigation.
• Performs periodic and random security inspections and prepares security reports as necessary.
• Issues security violation citations as required by inspections.
• Maintains inspection reports and records and advises management of deficiencies and remedial/disciplinary efforts to ameliorate deficiencies.
• Notifies Resident Services Administrator of all inspections, elevator problems, and maintenance problems.
• Performs other tasks and duties as assigned based on business need.

Minimum Requirements

• 1-2 years of related customer service experience is required; ideally in a role with emphasis in security and safety.
• A High School Diploma or GED is preferred.
• Military or law enforcement training / experience preferred.
• Ability to work in a team based environment.
• Ability to maintain confidentiality.
• Skill in both verbal and written communication.
• Ability to work with minimal supervision.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Oral and written language proficiency in Somali, Oromo, or Arabic is preferred.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• Demonstrated ability to effectively handle a multi-tasking environment.
• Knowledge in basic-intermediate computer skills to perform required monitoring, data entry, and dispatch reports.
• Must be able to work weekends and evenings on short notice, when necessary.

Nice to Have

• Proficiency (verbal) in the following languages: Oromo, Somali and Amharic.
• Military, law enforcement, or related private security experience.

Work Environment

• This position operates in a residential housing and office setting.
• The noise level in the work environment can be loud.
• The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.
• Physical Requirements:
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Compensation and Benefits

• Pay: $20/hour.
• Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.
• We offer a comprehensive benefits package to full-time employees which may include:
• Medical, dental and vision insurance plans.
• Employer-paid short term disability.
• Employer-paid life insurance.
• Additonal supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance.
• Employer-paid employee assistance program.
• Fully vested 401k company match program.
• 9 Paid holidays and competitive PTO program.
• Sherman Associates' Starbucks and Hotel discounts.

About the Role

• Resident Services Office (RSO) team at Riverside Plaza.
• Member of RSO (Resident Services Office).
• Act as an unarmed on-foot patrol of the Cedar Riverside Plaza Apartment Community near Downtown Minneapolis.
• Provide customer service to our residents while maintaining the security and safety of the community.

Qualifications

• High School Diploma or GED is preferred.
• Military or law enforcement training / experience preferred.
• Ability to work in a team based environment.
• Ability to maintain confidentiality.
• Skill in both verbal and written communication.
• Ability to work with minimal supervision.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Oral and written language proficiency in Somali, Oromo, or Arabic is preferred.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• Demonstrated ability to effectively handle a multi-tasking environment.
• Knowledge in basic-intermediate computer skills to perform required monitoring, data entry, and dispatch reports.
• Must be able to work weekends and evenings on short notice, when necessary.

Skills

• Customer service experience.
• Security and safety experience.
• Verbal and written communication skills.
• Teamwork and confidentiality.
• Language proficiency in Somali, Oromo, or Arabic.
• Discretionary judgment and conflict resolution.
• Basic-intermediate computer skills.
• Emergency response and crisis management.

Benefits

• Medical, dental and vision insurance plans.
• Short term disability.
• Lifetime life insurance.
• Voluntary accident & critical illness insurance.
• Hospital indemnity insurance.
• Long-term disability insurance.
• Pet insurance.
• Employee assistance program.
• 401k company match program.
• 9 paid holidays and competitive PTO program.
• Sherman Associates' Starbucks and Hotel discounts.