Security Guard

About the role

As our Security Guard you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Responsibilities

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment
• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest
• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence
• Monitor the hotel premises to ensure the safety of guests, employees, and visitors
• Patrol interior and exterior areas (lobbies, hallways, parking lots, stairwells)
• Identify and respond to suspicious activity or potential security threats
• Enforce hotel safety policies and procedures
• Respond quickly to emergencies such as: Medical incidents, Disturbances or disputes between guests, Fire alarms or safety hazards
• Coordinate with local law enforcement, fire department, or EMS when needed
• De-escalate conflicts using professional communication
• Monitor entry and exit points, especially during overnight hours
• Verify access for employees, vendors, and visitors when required
• Prevent unauthorized persons from entering restricted areas

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• Experience in customer service or hospitality preferred
• Relevant certifications or licenses preferred

Qualifications

• High school diploma or equivalent required

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities
• Teamwork and collaboration

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Pay

Dependent on Experience

Schedule

Variates based on position and department needs