Security Guard - PRN

The Arlington of Naples offers a unique opportunity to be part of the life stories of seniors while working for a company invested in your growth and the future of senior living.

About the Role

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for residents, visitors, and staff. This role combines front-line security duties with emergency medical response, serving as a first responder for medical and facility emergencies while upholding The Arlington’s hospitality standards.

Responsibilities

• Greet and welcome all residents, visitors, vendors, and contractors in a warm, professional, and hospitable manner.
• Verify, document, and monitor the presence of all third-party contractors, visitors, and vendors entering the community, ensuring proper access and direction.
• Deliver exceptional customer service to all individuals entering and leaving the premises.
• Respond promptly to fire alarms, emergency calls, and security incidents throughout the community.
• Conduct scheduled patrols and security rounds inside and outside the buildings to maintain safety and security.
• Develop and maintain positive working relationships with residents, family members, visitors, and team members to ensure security and emergency procedures meet community needs.
• Assist with special security needs involving employees, visitors, and residents as situations arise.
• Maintain entrances, exits, and walkways to ensure safe passage; remove snow and debris from exit areas as needed.
• Complete written incident and shift reports detailing security, safety, or medical events.
• Perform duties in accordance with established policies, procedures, and priorities set by the supervisor.

Hospitality Focus

The Arlington embraces a culture of hospitality, guided by the following principles:

• Greet residents, employees, and guests warmly, by name and with a smile.
• Treat everyone with courteous respect.
• Anticipate and act on the needs of residents, employees, and guests.
• Listen and respond enthusiastically in a timely manner.
• Hold yourself and others accountable.
• Embrace and value differences.
• Make residents, employees, and guests feel important.
• Ask, “Is there anything else I can do for you?”
• Maintain high levels of professionalism in conduct and appearance.
• Pay attention to details.

Wellness Focus

The Arlington promotes a whole-person approach to health and wellness, encompassing eight dimensions: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual, and Vocational. Employees are expected to support this culture to meet and exceed residents’ wellness needs.

Requirements

• Class D Security License (preferred).
• Ability to respond on short notice and work flexible schedules as needed.
• Strong decision-making skills with the ability to remain calm in emergency situations.
• Ability to read, write, and communicate effectively in English.
• Ability to follow written and verbal instructions and perform basic arithmetic.
• Exceptional hospitality mindset and customer service focus (required).
• Willingness to participate in ongoing training related to first response, emergency preparedness, and community safety.

Physical Requirements

• Light to moderate physical effort 90% of the time.
• May be exposed to the elements (heat, cold, rain, snow).
• Ability to lift 50 pounds.
• Ability to walk 90% of the workday.
• Ability to stoop and stretch occasionally.
• Must observe universal precautions.