Security Guard

About the role

The Security Guard is responsible for maintaining a safe, secure, and welcoming environment for campers, families, staff, and visitors at Cooperstown All Star Village. This position plays a critical role in monitoring the property, enforcing safety policies, managing access control, and responding promptly and professionally to incidents.

Responsibilities

• Patrol assigned areas of the property on foot or by vehicle to monitor activity and ensure safety.
• Monitor entrances, exits, and access points to ensure only authorized individuals are on campus.
• Enforce property rules, policies, and safety procedures in a professional and courteous manner.
• Respond promptly to incidents, disturbances, medical situations, or emergencies and follow proper reporting protocols.
• Investigate and document reports of suspicious activity, accidents, or rule violations.
• Provide clear, accurate, and timely written incident reports.
• Aid guests and staff with directions, questions, and general support while maintaining a strong customer service presence.
• Communicate effectively with management and team members via radio and other communication systems.
• Support crowd control and traffic management during events, peak arrival/departure times, and special activities.

Requirements

• High School Diploma or equivalent.
• Strong interpersonal, customer service, and conflict resolution skills.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and decisive in high-pressure situations.
• Ability to work in a fast-paced environment and make sound, independent decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• Previous experience in private security, event security, or a related field is preferred.
• Preferred additional security, law enforcement, or safety training.