SECURITY GRAVEYARD OFFICER - VR & CB - X-BOARD

Job Summary

The Security Officer interacts directly with customers and co-workers and is responsible for providing a safe and secure environment by being a visible deterrent to unlawful activity.

Job Qualifications

• A good listener, pays attention to details, and communicates effectively, both verbally, on the radio and telephone, and in written statements.
• Basic computer skills, typing, and Microsoft Office skills (Word & Excel) to complete Security Reports.
• Professional demeanor and ability to maintain self-control under adverse and stressful conditions.
• Ability to multi-task and prioritize calls for service.
• Conflict resolution skills.
• Adaptable and skilled at problem-solving.
• Integrity and desire to serve and protect.
• Customer and team-oriented with excellent people skills.
• Motivated and willing to learn.
• High school diploma or equivalent.
• Able to work all shifts, including weekends and holidays.

Essential Job Functions

• Follows established policies, procedures, and regulations.
• Investigates complaints and violations of law and policies and prepares accurate, comprehensive written reports and statements.
• Fosters and maintains positive working relationships with other departments and staff members.
• Responds to calls for service and uses radio and/or telephone communications to summon assistance.
• Provides escorts for the safety of customers and other Company personnel.
• Is a first-responder in any medical situation and provides first aid until further qualified medical assistance arrives.
• Other job-related duties as assigned and instructed by management.

Customer Service Expectations

• Courteous, respectful, and approachable, greeting customers and co-workers with a smile and exhibiting a friendly, positive attitude.
• Gives full attention to what is being communicated, both verbally and non-verbally, taking time to understand the points being made and their needs and concerns.
• Communicates and coordinates with other departments and players to assess customer needs and ensure quality service is provided.
• Informed and promptly follows through with what needs to be done, exceeding guests' expectations.

Physical Demands

• Long periods of standing, walking on uneven surfaces, lifting moderately heavy objects.
• May require above average strength, agility, or dexterity.

Work Environment

• Exposure to potentially dangerous situations or unusual environmental stress requiring safety and other precautions.
• Exposure to secondhand smoke in a casino.