SECURITY GRAVEYARD OFFICER - CB & VR - FULL-TIME

Starting rate: $19.00 (Graveyard). Minimum age requirement: 21 years old.

Requirements

• State of Nevada Gaming Permit
• Alcohol Awareness Card
• Valid Driver’s License
• D.M.V. Driving History Printout (no more than 30 days old)
• CPR/AED Certification (provided by the Company)
• High school diploma or equivalent
• Ability to work all shifts, including weekends and holidays

Qualifications

The Security Officer must:

• Be a good listener and pay attention to details
• Effectively communicate ideas and information verbally, via radio and telephone, and in written statements
• Have basic computer skills, including typing and Microsoft Office (Word & Excel) for completing Security Reports
• Maintain professionalism and self-control under adverse and stressful conditions
• Multi-task and prioritize calls for service
• Possess conflict resolution skills
• Be adaptable and excel at problem-solving with guests and staff
• Demonstrate integrity and a desire to serve and protect
• Be customer and team-oriented with excellent people skills
• Be motivated and willing to learn

Responsibilities

• Follow established policies, procedures, and regulations to ensure compliance and protect company assets, providing a safe and secure environment for guests and co-workers
• Investigate complaints and violations of law and policies, preparing accurate written reports and statements; may testify in court or other proceedings
• Maintain positive working relationships with other departments to resolve customer issues
• Respond to calls for service and use radio/telephone to summon assistance from security, other departments, police, fire, or emergency medical services
• Provide escorts for customer and staff safety, protecting valuables and assisting with buys and fills for other departments
• Act as a first-responder in medical situations, providing first aid until qualified medical assistance arrives
• Perform other job-related duties as assigned by management

Customer Service Expectations

• Be courteous, respectful, and approachable, greeting customers and co-workers with a smile and exhibiting a friendly, positive attitude
• Listen attentively to verbal and non-verbal communication, understanding customer needs and concerns
• Coordinate with other departments to assess and meet customer needs, ensuring quality service and evaluating satisfaction
• Stay informed and promptly follow through on tasks to exceed guest expectations

Physical Demands

• Long periods of standing and walking on uneven surfaces
• Lifting moderately heavy objects
• Above-average strength, agility, or dexterity may be required

Work Environment

• Exposure to potentially dangerous situations or unusual environmental stress (e.g., extreme weather, physical threats, mob conditions)
• Exposure to secondhand smoke in a casino environment