Security Front Door-Service Desk Analyst

About the role

Boston Government Services, LLC. (BGS) has created this Evergreen Talent Pool post for gathering qualified candidates for a position relating to Security Front Door-Service Desk Analyst to support our clients in various locations across the US. BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction. Work that Matters. People that Matter More. At BGS, we believe meaningful work starts with great people. We foster a culture built on respect, collaboration, and accountability—where employees are empowered to contribute ideas, grow professionally, and make an impact. We care about our employees’ well-being through competitive benefits, clear expectations, and an environment that values both excellence and connection. If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!

Responsibilities

• Provide first-line information security and privacy support to client employees, contractors, and stakeholders.
• Handle security inquiries, triage tickets, route requests, maintain knowledge base content, and escalate complex or policy-sensitive matters to appropriate Government or technical personnel.
• Provide information security and privacy support during core business hours.
• Intake, triage, route, and document security-related tickets and inquiries using approved Government systems.
• Provide process assistance and technical guidance for common cybersecurity and privacy requests.
• Escalate complex, sensitive, or policy-related matters to designated Government officials.
• Maintain knowledge base articles, FAQs, subject matter contact lists, and recurring support materials.
• Track inquiry volume, categories, resolution trends, and support metrics for reporting.
• Coordinate with ISSOs, system owners, privacy coordinators, SOC, RMF, vulnerability, and engineering teams as needed.

Requirements

• Bachelor’s Degree or equivalent.
• Experience in cybersecurity support, IT service desk, security operations support, privacy/security intake, or technical customer support.
• Familiarity with ticketing systems, cybersecurity terminology, RMF processes, security/privacy requests, and escalation workflows.
• Ability to communicate clearly with users and document support activity accurately.
• Strong customer-service orientation with good judgment for escalation.
• Must be a U.S. citizen.
• Successful drug screening.
• Must be eligible to obtain and maintain a security or clearance badge.

Qualifications

• Security+, ITIL Foundation, Network+, CySA+, or equivalent.

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Paid Vacation
• 401K
• Long-Term Disability
• Short-Term Disability

Pay

Starting compensation for this role typically ranges from $136,849 to $160,999 annually.

Schedule

Schedule is full-time