Security Field Supervisor

About the role

Titan Security is built on serving clients and building careers, trusted by well‑known companies, recognized as a Top Workplace in 2024 and 2025. The Field Supervisor will work between Green Bay and Wausau, reporting to a Director of Operations, and is responsible for quality assurance and compliance for assigned team members.

Responsibilities

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation
• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations
• Respond to any escalated security issues or emergency situations appropriately
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends
• Work a flexible schedule to meet business needs, including weekends
• Other duties as assigned

Requirements

• Must be at least 21 years of age
• High School diploma or GED
• 2 years experience as a Security Lead and/or Supervisor, or related experience in customer service (retail or hospitality)
• Able to acquire and maintain a valid WI Private Security License and Driver’s license, including state accredited training
• Able to pass pre‑employment drug screen and criminal background check
• Able to read, write, speak, and understand English
• Able to meet physical essential functions (lifting 75+ lbs, foot patrols, stairs, inclement weather)
• Availability to work 1st shift and 2nd shift and hold over if needed

Qualifications

• Bi‑lingual considered a plus
• Prior WinTeam and/or eHUB experience

Skills

• Proficiency with Microsoft Office software

Benefits

• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills‑enhancing training

Pay

$25.00 – $26.00 per hour

Schedule

Saturday‑Wednesday, 8 am – 6 pm (flexible to meet business needs, includes weekends)