Security Field Supervisor
About the role
Pacific Security Field Supervisors play a primary role in the effectiveness and quality of personnel performing work on client sites. They are responsible for training security officers and ensuring that customers receive consistent quality services regardless of which officer is on‑site. Pacific Security has specialized in commercial and industrial security services since 1972. Understanding that our security team is the face of Pacific Security, we aim to hire and develop individuals that maintain professionalism and provide excellent standards of service. Optional training courses are offered for employees wanting to advance in a security career.
Responsibilities
- Respond to client calls and/or complaints; report any calls or incidents needing immediate attention to the Operations Manager.
- Respond to alarms, lockouts, and assist with lockups when needed.
- Respond to officer vehicle accidents or on‑the‑job injuries and complete appropriate reports.
- Fill in for shifts when coverage is unavailable.
- Attend new client site startups when requested.
- Ensure site post orders are up to date and accurate; if not, notify the Operations Manager.
- Perform on‑the‑job training with new hires.
- Check in with guards who are on a post for their first time in person whenever possible.
- Keep patrol binders up to date with the most current information.
- Maintain a clean workspace.
- Maintain well‑documented training logs.
- Log all attendance and performance issues in employee notes.
- Report safety concerns to the Operations Manager.
- Notify the Operations Manager immediately of any vehicle maintenance required.
- Ensure on‑site paperwork is completed as required (IRs, DALs, Timesheets, etc.).
- Perform guard, uniform, and site inspections during shift; replace guard uniforms if necessary.
- Notify the Operations Manager immediately of any issues with site phones, keys, lockboxes, or other site equipment.
- Respond to no‑shows/call‑offs by filling the position with another guard or stand in for the no‑show site until relief is secured.
- Call guards who have a schedule change within 24 hours to confirm the change.
- Wear company‑approved attire and maintain personal grooming standards.
- Lead employees by example and maintain a level head in unpredictable situations.
- Oversee all Security Officers in the field during their shift.
- Perform other related duties as requested or assigned.
Requirements
- Minimum 2 years of security guard experience and 2 years of supervisor role experience.
- Ability to effectively communicate, both spoken and written.
- Proficiency with email, spreadsheets, and word processing; Microsoft Office fluency.
- Self‑motivated and continual‑improvement minded.
- Work history that demonstrates committed employment.
- Ability to become an authorized driver for Pacific Security (PCS).
- 23 years or older with a valid driver’s license held for at least the past 3 years.
- Clean criminal background and drug screen.
- Ability to speak, read, and write effectively in English.
Benefits
- Paid Time Off
- Health, Dental, and Vision Insurance for Full‑Time Employees
- Company‑Sponsored Group Term Life Insurance for Full‑Time Employees
- Voluntary Life Insurance for Full‑Time Employees
- Employee Referral Program ($250)
- Direct Deposit
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- ZayZoon – Earned Wage Access (EWA)
Pay
Full‑Time, $23.00 – $25.00 per hour
Schedule
Monday‑Thursday, 8:00 pm – 6:00 am
Industries
Marine, Harbor, Courthouse, Airport, Retail, Commercial, Casino, Refinery, Emergency Management, Government, Loss Prevention, Farm, Facility Management, Access Control, Armed, Unarmed, Contract, Medical Facilities, Hospitals, Healthcare, Patrol, TWIC, SIDA and Licensed.