Security Dispatch Specialist

GardaWorld Security Services is seeking a GSOC Dispatch Specialist to ensure the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to Corporate Security Management. The SOC operates 24/7, providing comprehensive monitoring, advanced correlation, and analysis of security incidents across the enterprise.

Schedule

• Part-time, Saturday-Sunday, 3rd shift (11:00pm-7:00am)

Pay

• Competitive hourly wage of $21.00
• DailyPay available for GardaWorld employees

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy and paid holidays
• Disability coverage and life insurance options
• Career growth opportunities
• Uniform provided at no cost

Responsibilities

• Alarm Monitoring and CCTV Monitoring
• Conduct camera surveys
• Answer phones and operate IP-based telephone systems
• Radio dispatch using multi-channel communications
• Log radio calls and operations support
• Route call information to appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, and other SOC-related activities
• Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, and security field force via telephone, automated alarm monitoring, and radio systems
• Process and evaluate information from all available sources, responding with appropriate communication and dispatch procedures
• Coordinate with SOC staff to provide documentation supporting uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting)
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Must pass any State-required training or licensing qualifications
• Must successfully complete a pre-offer assessment demonstrating:
  • Ability to multi-task
  • Advanced decision-making skills
  • Active listening and effective communication skills
  • Call management and etiquette
  • Sentence clarity and spelling
  • Quick situational assessment (5Ws)
  • Verbal and reading comprehension
  • Problem-solving and memory recall
  • Interpersonal skills and attention to detail
• Demonstrated analytic and critical thinking skills, including report preparation
• Ability to use logic and reasoning to reach conclusions and solve problems
• Competency with advanced computer systems and Microsoft Office applications
• Effective communication with IT and Security Systems professionals
• Ability to operate radio, telephone equipment, and console monitors
• Adaptability in a dynamic work environment, potentially under pressure

Skills

• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem-solving and active listening
• Ability to assess and evaluate situations effectively
• Synthesize facts, concepts, and principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, and compile information
• Mediate conflict with tact and diplomacy
• Write informatively, clearly, and accurately
• Advanced creativity and multi-tasking
• Goal setting and achievement
• Logical and linear thinking
• Attention to detail and ability to choose among alternatives

Preferred Qualifications

• Associate degree or higher in Criminal Justice, Communications, or related field
• Professional training and/or education in:
  • Customer service
  • Dispatch operations
  • Security and/or emergency services
• Documented experience and competency in Security Software Systems:
  • Access Control/ID systems (ProWatch preferred)
  • Alarm Receiving Automation software (Onyx Works preferred)
  • Incident Management and computer-assisted dispatch software
  • CCTV/Video Management systems (MaxPro preferred)
  • Mass Notification systems (Everbridge preferred)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch, or similar environment
• Ability to learn through classroom and on-the-job training

Physical Requirements and Environment

• Office environment with minimal to no exposure to extreme temperatures
• Primary activity involves working on a PC and using telephone/radio while sitting
• Limited physical effort, including some standing, bending, and stretching
• Must submit to drug screening as permissible by law
• Reasonable accommodations available for individuals with disabilities