Security Dispatch Officer

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls (NBA) and Chicago Blackhawks (NHL), we've welcomed over 70 million fans and host more than 200 events annually, from premier sporting events and concerts to family shows and special industry events.

About the role

The Security Dispatch Officer – 3rd Shift will ensure a safe, comfortable, and enjoyable environment for all United Center team members and guests by monitoring assigned areas.

Responsibilities

• Create a safe and secure environment for guests and employees.
• Monitor CCTV, door alarms, and alarm systems.
• Operate dispatch communications, respond to guest concerns, and document incidents.
• Enforce facility policies, monitor safety and cleanliness, and resolve issues promptly.
• Provide exceptional customer service and maintain strong knowledge of the facility layout and services.
• Conduct screenings and patrols using magnetometers and security vehicles; remain active at posts and during facility walkthroughs.
• Other duties may be assigned.

Requirements

• Must be able to work well with large groups of people.
• Strong communication skills, both written and verbal.
• Must be able to speak, read, and comprehend English.
• Basic knowledge of security programs.
• Must have weekend and holiday availability.
• Ability to solve problems and handle situations with limited standardization.
• Previous security, military, and/or law enforcement experience.
• High school graduate, GED, or technical school; or 3 to 6 months related experience and/or training or equivalent combination of education and experience.
• PERC Card certification and valid driver’s license.

Physical Demands

• Must be able to stand or walk for most of the shift and occasionally lift up to 10 pounds, stoop, kneel, or reach.
• Requires color vision and the ability to focus.

Pay

The pay range for this role is $23.00 per hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Benefits

• 401K retirement plan with company match
• Paid time off
• Commuter benefits
• Access to our state-of-the-art gym with free fitness classes
• Catered meals
• Fun events
• Free parking

Schedule

Third Shift: 11:45 PM – 8:00 AM