Security Director -38603

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

About the role

Our Security Directors support Harvard Protection in our goal of providing best-in-class security and life safety services. Directors are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned, ensuring quality services meet customer expectations and contract requirements.

Responsibilities

• Regularly manage, direct, inspect, train, coach, mentor, and lead security personnel assigned to the facility/building.
• Perform operations-related functions, including scheduling, overtime management, review of daily logs and incident reports, and staff training and development.
• Monitor and develop staff performance through supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work.
• Lead, supervise, and coach security and fire safety teams to ensure compliance with all directives, regulations, and client-specific protocols.
• Recruit, hire, onboard, train, and evaluate staff, fostering a culture of accountability, professionalism, and service excellence.
• Oversee and ensure team participation in hospitality training programs, including initial onboarding and ongoing refresher sessions focused on dynamic guest engagement, professionalism, and situational awareness.
• Ensure all security protocols support a welcoming, guest-friendly environment, including handling sensitive situations through a hospitality lens.
• Train and qualify staff as Fire Life Safety Directors (FLSDs) and Building Evacuation Supervisors in accordance with FDNY, DOB, and client hospitality standards.
• Oversee all fire and life safety systems, including fire alarms, sprinklers, and standpipe systems, ensuring inspections, testing, maintenance, and documentation are completed accurately and on time.
• Ensure full compliance with FDNY and DOB codes; address violations, deficiencies, and system impairments promptly.
• Serve as the primary liaison with FDNY, NYPD, vendors, legal counsel, and property management.
• Coordinate and oversee vendor and contractor performance related to fire safety and security systems.
• Manage security technology systems, including access control, CCTV, and reporting platforms.
• Enhance client relationships by serving as the primary point of contact, ensuring high-quality service that protects people and property.
• Act as a strategic advisor to executive stakeholders, presenting security insights in business language.
• Participate in and ensure total team participation in all hospitality training initiatives, partnering with the Director of Hospitality on team-specific feedback and training needs.
• Maintain up-to-date and accurate timekeeping systems and records for staff.
• Provide recommendations for positive and negative personnel actions for staff under direct supervision.
• Provide immediate response to emergencies and issues that arise.
• Follow and coordinate established emergency response, action planning, and procedures.
• Maintain 24/7 availability for the assigned customer account(s).
• Oversee the Business Continuity Program in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s).
• Manage compliance and regulatory matters.
• Initiate preliminary investigations into incidents.
• Prepare reports on accidents, incidents, and suspicious activities, as required.
• Prepare required weekly, bi-weekly, and monthly manager reports.
• Facilitate training as required per the contractual agreement, including CPR/First Aid/AED and additional state/local certifications.
• Assist in leading the procurement process and maintenance of uniforms and equipment.
• Maintain professional working relationships with local, state, and federal law enforcement agencies.

The essential duties and responsibilities may differ by customer location assigned.

Requirements

• State or municipality mandated security officer licenses.
• 3-5 years of civilian law enforcement, private or corporate security experience, or military experience with a favorable discharge.
• Experience working in Class-A hospitality environments and buildings.
• Experience working in commercial, high-rise, or complex properties.
• Strong client-facing and vendor management experience.
• Fire Life & Safety experience (preferred).
• Criminal Justice degree or law enforcement-related degree (preferred).

Skills

• Strong interpersonal communication skills.
• Excellent time management skills and the ability to prioritize and problem-solve.
• Good computer skills, including Microsoft Office; knowledge of computerized scheduling systems is helpful.

Benefits

• Health & welfare benefits.
• Dental and vision coverage.
• Sick leave.
• Vacation.
• 401K enrollment.

Pay

$115,000–$120,000 per year.

Schedule

24/7 operations; must maintain 24/7 availability for assigned customer account(s).