Security Coordinator, Guest Reception (Overnight shift)

What You'll Do

• Greet employees and authorized guests with professionalism; review access permissions and process identification efficiently
• Deliver a high level of customer service, representing NBCUniversal and Global Security Operations
• Answer phones and respond to email requests in a timely and professional manner
• Process onboarding and offboarding requests, ensuring accurate access provisioning and removal
• Maintain and monitor access control systems, including badge access, guest entry, and restricted area authorization
• Partner with internal teams and organizations to generate access reports, modify access, and support guest admissions
• Serve as the primary on-site coordinator during overnight hours, ensuring continuous operational coverage
• Operate with a high degree of independence, making informed decisions aligned with established protocols
• Monitor for unusual activity and initiate prompt notifications; respond to incidents calmly and effectively with professionalism
• Avoid accurate documentation of shift activity, incidents, and follow-ups, providing clear communication handoff to day teams
• Auxiliary with coverage of the Employee Registration office and Executive Security Reception Desk, as needed
• Follow all established processes and protocols while maintaining compliance and consistency
• Actively participate in training programs and apply learned procedures in daily operations

Qualifications

• 1+ years of experience in Guest Reception, Hospitality, Customer Service, Security, or related field
• Experience issuing guest and employee credentials and working with access control systems
• Proficiency in MS Office Suite and web-based applications
• Strong attention to detail and ability to follow established processes consistently
• Ability to maintain a professional presence and positive demeanor
• Demonstrated reliability and accountability in a 24/7 environment
• Ability to work independently and make sound decisions during overnight hours
• Availability to work overnight shifts, including nights, weekends, and holidays