Security Control Room Operator – Brisbane

About the role

ACESGroup is seeking an experienced and motivated Security Control Room Operator to join our team at South Bank in Brisbane. This role forms part of a professional, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.

Responsibilities

• Monitoring CCTV and physical security systems (Control Room Operator)
• Conducting regular visible patrols and responding to incidents
• Providing customer assistance and engagement and welfare support with vulnerable people
• Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills
• Preparing reports, logs, and escalating incidents when required
• Providing high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards
• Operating and utilising ACESGroup’s technology platforms to support site safety and reporting
• Maintaining accurate records and completing reports through digital systems
• Collaborating with team members, management, and precinct partners to enhance operational efficiency

Requirements

• QLD Security Licence
• Responsible Service of Alcohol (RSA) Competency Card (current)
• First Aid and CPR (current)
• Understanding of security arrangements for a crowded place
• Customer service experience
• Superior communication skills (written and verbal)
• Exceptional personal presentation
• Reliability and punctuality
• Ability to work on a 24/7 rotating roster
• Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
• Full QLD Driver Licence
• White Card (or willing to obtain)
• Fire Warden (or willing to obtain)
• Working With Children Check (or willing to obtain)

ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).

Benefits

• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people