Security Contract Manager

Position Responsibilities

Operations & Contract Management

• Provide operational leadership for multiple client contracts and security sites.
• Serve as the primary point of contact for assigned client accounts.
• Ensure all security posts remain staffed and contractual obligations are consistently met.
• Conduct regular site inspections to evaluate officer performance, post conditions, and operational quality.
• Review, update, and implement Post Orders and Standard Operating Procedures (SOPs).
• Collaborate with clients and company leadership to improve security programs and operational effectiveness.
• Monitor security activity, patrol compliance, and reporting through TrackTik.

Compliance & Personnel Management

• Maintain accurate employee records and licensing documentation.
• Track guard cards, certifications, and required qualifications.
• Maintain workforce qualification records, including site-specific certifications and training.

Client & Property Management

• Oversee security operations for large commercial, retail, and mixed-use properties.
• Partner with property management, maintenance teams, and client representatives to resolve safety and operational concerns.
• Ensure officers follow site-specific procedures related to patrols, parking enforcement, access control, emergency response, and incident reporting.
• Monitor the quality and accuracy of all reports and documentation.

What We Are Looking For

• Bachelor's degree in Business Administration, Criminal Justice, Management, or a related field preferred.
• Previous experience managing security operations, contract security programs, or multi-site security teams.
• Experience supervising, coaching, mentoring, and developing employees.
• Strong scheduling, staffing, and workforce management experience.
• Excellent communication, leadership, and customer service skills.
• Ability to build and maintain productive relationships with clients, employees, and internal leadership teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience using workforce scheduling or security management software; TrackTik experience is preferred.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Valid driver's license with a satisfactory driving record.
• Ability to travel between assigned client locations as business needs require.

Preferred Qualifications

• Experience managing commercial, retail, mixed-use, or multi-site security contracts.
• Knowledge of private security operations, patrol management, and post order development.
• Familiarity with guard tour technology and workforce scheduling platforms.
• Experience managing contract budgets, staffing forecasts, and operational performance metrics.

Benefits

• Opportunities for career advancement
• Professional development and leadership growth
• Paid training
• Paid time off
• Health, dental, and vision insurance (where eligible)
• Company-supported technology and operational tools

Why Join Citadel Security USA?

We invest in our management team by providing the tools, support, and autonomy needed to lead successful operations while maintaining the highest standards of professionalism and service.

Equal Employment Opportunity

Citadel Security USA is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.