Security Consumer Support Specialist

About the role

The Security Consumer Support Specialist serves a dual role as both a customer service ambassador and a security professional. This position welcomes and assists patients, visitors, and guests while promoting a safe, secure, and positive healthcare experience.

Responsibilities

• Welcomes and assists patients, visitors, and guests while maintaining a visible waiting room coordination to deter violations of hospital policies and criminal acts
• Acts as agent to support and encourage self-service model of patient registration
• Documents information on incident reports and other required documents in a thorough, factual and timely manner
• Aids team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
• Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
• Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
• Completes required ongoing training and education, including department specific requirements
• Maintains required licensure and certifications
• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration

Requirements

Required:

• High School Diploma or equivalent experience
• At least 20 years of age with valid Michigan driver license
• LIC-Driver's License - STATE_MI
• CRT-First Aid - AHA

Preferred:

• Associate's Degree or equivalent
• Public Administration, Business, or Criminal Justice
• Vocational/Technical One year certificate from college or technical school
• 2 years of relevant experience customer service, law enforcement or military, or any other related

Qualifications

• High School Diploma or equivalent experience
• At least 20 years of age with valid Michigan driver license
• LIC-Driver's License - STATE_MI
• CRT-First Aid - AHA
• Preferred: Associate's Degree or equivalent, Public Administration, Business, or Criminal Justice, Vocational/Technical One year certificate from college or technical school, 2 years of relevant experience customer service, law enforcement or military, or any other related

Skills

Strong communication skills, excellent customer service abilities, sound judgment, and the ability to remain calm and professional in dynamic situations.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

Pay

N/A

Schedule

N/A

Corewell Health

About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Equal Opportunity Employer

We are committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.