Security Console Operator

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Console Operator in Clayton, NC, you will serve and safeguard clients across industries such as healthcare and more. Join Allied Universal as a Dispatch Officer at a leading healthcare location, where you will monitor alarm and access control systems, manage calls and radio traffic, and coordinate responses to security-related incidents. You will document activity, support on-site teams, and provide professional customer service to staff and visitors. Bring an agile, reliable, and innovative mindset while working with a caring team that puts people first and acts with integrity.

Position Type: Full Time

Pay

$18.54 per hour

Schedule

• Monday‑Friday 08:00 AM – 04:00 PM (1st Shift)
• Monday‑Friday 04:00 PM – 12:00 AM (2nd Shift)
• Monday‑Friday 12:00 AM – 08:00 AM (3rd Shift)
• Saturday‑Sunday 08:00 AM – 04:00 PM (1st Shift)
• Saturday‑Sunday 04:00 PM – 12:00 AM (2nd Shift)
• Saturday‑Sunday 12:00 AM – 08:00 AM (3rd Shift)

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Access a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Responsibilities

• Provide customer service to employees, patients, visitors, and/or vendors by following site-specific security-related procedures, policies, and post orders at a healthcare and pharmaceutical location.
• Receive calls for service, alarms, and security-related notifications; prioritize and dispatch officers and/or resources via radio, phone, and/or computer-aided systems, maintaining clear communication throughout incidents.
• Monitor CCTV, alarm panels, access control systems, and other life-system and facility monitoring tools; document and escalate abnormal conditions per site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner; coordinate notifications to on-site leadership and/or local emergency responders as directed by post orders.
• Complete detailed incident reports, dispatch logs, and shift activity documentation; support investigations by preserving video, access, and communication records in accordance with policy.

Requirements

• 1+ years' armed security/law enforcement/military experience.
• Alarm panel experience is preferred.
• Access control/badge experience is preferred.
• Customer service experience is preferred.
• CPR/First Aid is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• A high school diploma or equivalent is required.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by