Security Concierge Monday-Friday 11pm-7am Silver Spring, Maryland

About the role

As the Security Officer: Concierge, you will manage the front desk of an office building lobby, ensuring the facility operates in accordance with company policy and client expectations while delivering exceptional service to guests, tenants, and vendors.

Responsibilities

• Control access for guests, tenants, and vendors.
• Provide elevator and door assistance to all guests.
• Deliver customer service and assistance to clients, customers, and visitors.
• Prepare daily activity reports, access control reports, and incident reports.
• Observe and report all safety concerns.
• Patrol common areas.
• Oversee day-to-day activities associated with opening, managing, and closing the facility.
• Ensure facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Resolve escalated customer concerns.
• Complete Incident Forms and conduct incident investigations as directed by management.
• Use software applications to record and track work.
• Perform other duties as assigned.

Requirements

• High School Diploma.
• Minimum of 2 years’ experience in a customer-service related role.
• Valid driver’s license without major violations.
• Flexibility to work after hours, weekends, and through lunches (paid) as needed.
• Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) by the state of Virginia or obtain certification within 60 days of start/transfer date.

Skills

• Outgoing personality with the ability to relate to diverse groups and build/maintain strong relationships.
• Strong sense of urgency and problem-solving skills.
• Excellent time management and communication skills.
• High credibility, trustworthiness, and integrity.
• Accountability and a commitment to excellence.
• Positive, can-do attitude with a focus on growth and innovation.
• Customer-focused and results-oriented.
• Commitment to continuous learning and development.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships in a team setting.
• Ability to multitask and prioritize in a fast-paced environment with strong attention to detail.
• Self-directed and able to work independently with minimal supervision.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
• Push, pull, or lift up to 50 pounds.
• Continuous repetitive motions.
• Work under variable temperature conditions (extreme heat or cold), noise levels, and both indoors and outdoors.
• Exposure to fumes, hazards, dust, mites, chemicals, and bio-hazards.

Pay

Maryland Compensation Range: $18 - $19 USD per hour. This range reflects a reasonable estimate and considers factors such as skills, experience, training, licensure, certifications, and organizational needs. Geographic differentials may apply based on the role’s location. New hires typically do not start at or near the top of the posted range. You may also be eligible for a discretionary annual incentive program based on individual and organizational performance.