Security Communications Officer

About the role

Dispatches personnel to the scene of alarms, crimes in progress, or events at local and distant Yale University properties. Monitors alarms, CCTV, answers telephones, handles radio dispatch, grants and denies access to university locations, and notifies appropriate personnel of emergency and non-emergency situations. Logs activity on various software platforms. Field assignments may include securing, opening, or responding to events at University galleries, libraries, storage, and support facilities, and conducting interior/exterior security inspections of same.

Responsibilities

• Monitors, initiates, and maintains communication with various control rooms via radio, telephone, and intercoms.
• Monitors and operates central security console to detect and dispatch protective services or other personnel to the scene of alarms.
• Receives, analyzes, and coordinates responses to telephone calls for all security services. Observes various monitoring systems for access control and fire alarms. Acknowledges events so that alarms are recorded. Observes monitors to detect street or property crimes.
• Records activities occurring during shift through dispatch reporting and ensures communication of this information to incoming shift. Recommends and initiates corrective action for security system issues.
• Responsible for the utilization and maintenance of CCTV throughout the campus and has working knowledge of alarm protocol and notification policies for the entire campus.
• May perform other duties as assigned.

Requirements

• High school level education or equivalent and four years of experience in security, law enforcement, military police, or customer service; or an Associate’s degree and two years of experience.
• State of Connecticut License for Security Officer.
• Valid driver’s license.

Skills

• Strong interpersonal and verbal communication skills.
• Ability to work effectively in a team environment.
• Strong computer skills with the ability to effectively utilize assorted technology platforms.
• Ability to multi-task and monitor various displays at all times.

Pay

Hourly Range: $28.48

Schedule

Full time, on-site.