Security Attendant

About the role

At Great Wolf, the Security Attendant is one of the most important positions in the lodge, as they are vital to ensuring the safety of our guests, their families, and anyone that visits our lodge. No matter the situation, Great Wolf security is trained to respond and ensure all guests enjoy a safe and fun environment.

Responsibilities

• Maintains the security and safety of the hotel, Guests, Pack Members and their property by providing constant vigilance in and around the hotel premises
• Fills in security related job assignments
• Runs routine inspections of the hotel premises
• Acts promptly in the event of a circumstance that requires attention
• Assists Management in dealing with any incidents that arise within the hotel and produces detailed documentation of event
• Follows all Occupational Health & Safety rules upheld by the hotel
• Projects a professional and polished image that inspires confidence and trust
• Remains composed and behaves professionally during emotionally charged or stressful situations
• Provides guest service in every interaction with guests at the resort
• Helps manage risk, and uses contingency plans to face uncertainty and adapt to change
• Sorts through conflicting perspectives without taking sides. Is aware of personal biases and doesn't allow them to affect decisions

Requirements

• High School education or equivalent
• Experience managing extensive closed circuit television arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systems
• Willingness to work evenings, weekends, and Holidays depending on business demands
• Successful completions of a criminal background check and drug screen

Skills

• Law enforcement background
• First responder training
• Physical Requirements: Lift up to 30 lbs. Ability to sit and/or stand for long periods of time

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Exclusive perks: discounted vacations and employee referral incentives
• Access to Great Wolf University for on-the-job training, functional, and leadership training
• Flexible scheduling
• Access to a holistic wellness program and technology
• Support through Employee Assistance Program and Employee Relief Fund
• Programs that promote diversity and inclusion

Pay

• Base pay: $19 per hour
• Some locations offer a $1 pay differential for individuals working the overnight shift

Schedule

• Hiring immediately with full-time, part-time, and flexible scheduling
• Flexible scheduling available