Security Associate II

Carvana · Cicero, NY · 1 mo ago

On-siteFinance$21–$22/hrFull-time

About the role

As a Safe and Secure Associate II, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. Your daily duties will vary depending upon your assignment. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures and be well versed on emergency procedures. You will play an active role in ensuring our Inventory Control procedures are adhered to and be adept at utilizing Carvana technology. You will interact with our Inspection Center and Logistics Team in documenting vehicle destinations and locations, support vehicle location research when necessary, and provide key details to the Safe and Secure Manager to assist in any inquiry.

The core responsibilities are the same as an Associate I, however this level is aimed at top performing associates that are consistently performing at a “skilled” level. This associate is established and has a solid foundation with at least 1 year of internal experience, minimal touchpoints, has the skill set to take on more complex issues that arise (i.e. inventory control, safety, and critical tracking) and start to introduce skills that will help grow into a people leader, such as mentoring and training.

Responsibilities

Deliver a service-first approach in everything you do and exemplify Carvana values.
Act as the egress and digress “ambassador,” positively impacting daily interactions with associates, drivers, and vendors.
Partner with the Safe and Secure Team Lead and Manager to remedy requests for badge creation, CCTV review, and other components in a timely, quality, and service-oriented manner.
Be trained and certified on life-saving measures such as first aid, CPR, and AED; take action in emergency situations.
Promote an incident-ready focus daily; understand and execute Incident Response Protocol.
De-escalate difficult situations to ensure collaboration and partner focus; leverage training to remind yourself that “We are all in this together.”
Execute facility Safe and Secure Principles at entrance/exits; articulate processes for allowing access and exit from the Carvana Facility/Lot.
Utilize the Safe and Secure Application (SAS App) and RFID Technology; manage and document the movement of cars into and out of the Inspection Center entrance and exit gates.
Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings; document any security and/or safety concerns.
Lead with effective communication; be a strong active listener and incorporate effective dialogue.
Demonstrate a clear understanding of how SAS conducts the inventory control process at the site.
Play a pivotal role in identifying and researching vehicle exceptions to support critical tracking and inventory reconciliation processes.
Help identify, document, and report vehicle and property damages occurring at the site.
Participate in and facilitate the completion of JIRA CCTV review requests at the site and enterprise level; contribute to overall surveillance and security measures.
Provide assistance in completing JIRA badge requests at the site and enterprise level; contribute to a seamless badging process across the organization.
Assist in the CCTV review of safety incidents at the site; contribute to the enhancement of safety protocols and incident response strategies.
Act as a resource for new associates by participating in onboarding and providing ongoing coaching and development.

Key Metrics

Unit Loss Rate versus Plan
Safe and Secure App Execution
Inventory Control/Accuracy and Tracking
Safety Incident Performance
JIRA Ticket Service Level Score
Vehicle and property damages

Requirements

Recommended 1 year of Carvana Safe and Secure experience
Strong verbal and written communication skills
Proven track record of strong decision-making in a complex environment
Ability to relate well with others and establish strong working relationships
Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
Ability to handle conflict situations in a positive way
Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
Previous experience supporting an OSHA program – Safety Team
Experience supporting crisis prevention and/or response plans

Other Requirements

Must be able to read, write, speak, and understand English
Must be at least 18 years of age
This job position is designated as a safety-sensitive position
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Must be able to carry and transport up to 60 pounds up to 20 feet
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
Requires excellent visual acuity and manual dexterity
Requires use of safety equipment that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
Requires frequent driving and computer data entry
Must adhere to regular and predictable attendance
The facility is a 24/7 operation and gates must be manned at all times

Pay

$21–$22 per hour

Benefits

Full-time hourly position with a competitive wage
Medical, dental, and vision benefits
401(k) with company match
Student loan payments, discounts on vehicles, pet benefits, and more
Wellness program to support physical and mental health
Opportunities to expand skills and share knowledge across the organization
Culture of promotions from within and rapid career development