Security Associate II

About the role

As a Safe and Secure Associate II, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. Your daily duties will vary depending upon your assignment. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures, be well versed on emergency procedures, and play an active role in ensuring our Inventory Control procedures are adhered to. You will be adept at utilizing Carvana technology and interact with our Inspection Center and Logistics Team in documenting vehicle destinations and locations. You will support vehicle location research when necessary and provide key details to the Safe and Secure Manager to assist in any inquiry.

The core responsibilities are the same as an Associate I, however this level is aimed at top performing associates that are consistently performing at a “skilled” level. This associate is established and has a solid foundation with at least 1 year of internal experience, minimal touchpoints, has the skill set to take on more complex issues that arise (i.e. inventory control, safety, and critical tracking) and start to introduce skills that will help grow into a people leader, such as mentoring and training.

What You’ll Be Doing

• Deliver a service-first approach in everything you do.
• Make a difference by exemplifying our Carvana values.
• As our egress and digress “ambassador,” positively impact daily interactions with associates, drivers, and vendors.
• Partner with your Safe and Secure Team Lead and Manager to remedy requests for badge creation, CCTV review, and other components in a timely, quality, and service-oriented way.
• Be available when the team needs you; trained and certified on life-saving measures such as first aid, CPR, and AED.
• Promote an incident-ready focus every day; understand and execute Incident Response Protocol.
• De-escalate difficult situations using training and Carvana’s “Keep it Kool” approach.
• Execute facility Safe and Secure Principles at entrance/exits; articulate processes for access and egress.
• Utilize the Safe and Secure Application (SAS App) and RFID Technology.
• Manage and document the movement of cars into and out of the Inspection Center entrance and exit gates.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting security and/or safety concerns.
• Lead with effective communication; strong active listening and dialogue.
• Demonstrate a clear understanding of how SAS conducts the inventory control process at the site.
• Identify and research vehicle exceptions to support critical tracking and inventory reconciliation.
• Identify, document, and report vehicle and property damages occurring at the site.
• Participate in and facilitate the completion of JIRA CCTV review requests at the site and enterprise level.
• Provide assistance in completing JIRA badge requests at the site and enterprise level.
• Assist in the CCTV review of safety incidents at the site.
• Act as a resource for new associates by participating in onboarding and providing ongoing coaching and development.

Key Metrics

• Unit Loss Rate versus Plan
• Safe and Secure App Execution
• Inventory Control/Accuracy and Tracking
• Safety Incident Performance
• JIRA Ticket Service Level Score
• Vehicle and property damages

Requirements

• Recommended: 1 year of Carvana Safe and Secure experience
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way
• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
• Previous experience supporting an OSHA program – Safety Team
• Experience supporting crisis prevention and/or response plans

Other Requirements

• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• This job position is designated as a safety-sensitive position
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
• Requires excellent visual acuity and manual dexterity
• Requires use of safety equipment that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
• Requires frequent driving and computer data entry
• Must adhere to regular and predictable attendance
• The facility is a 24/7 operation and gates must be manned at all times

Benefits

• Full-Time hourly position with a competitive wage
• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for pets
• Great wellness program
• Opportunities to expand your skill set and share knowledge across the organization
• Culture of promotions from within with a start-up atmosphere allowing for varied and rapid career development