Security Associate

About the role

This position is under the direct supervision of the team leader or shift supervisor for the associate’s assigned shift, and is responsible for the protection, safeguarding and security of assets, personnel, customers and guests for the properties Mustang oversees.

Responsibilities

• Conduct excellent guest service by providing direction or offering assistance in a proactive manner
• Provide a visual security presence
• Conduct thorough patrols by bicycle, on foot, or occasionally by golf cart
• Make regular security checks of doors, windows, gates, mechanical rooms, fire exits as requested by the client or to guard against trespassers or unauthorized entry
• Respond to alarms and react according to protocol
• Contact police, fire department or EMS as needed; assist them upon arrival
• Assist in evacuations as emergency conditions dictate
• Tactfully advise guests of rule or safety infractions
• Engage in conflict de-escalation whenever possible
• Report safety concerns or maintenance/repair needs
• Write concise, accurate reports using proper format
• Assist in crowd control as needed
• Other duties as assigned by Team Leader

Skills

• Keen observation skills
• Ability to make clear decisions while in stressful situations
• Mature professionalism that reflects well on our clients
• Assertive, yet friendly demeanor
• Ability to remember protocols
• Team player mentality – puts others first
• Good interpersonal skills and willingness to engage with client’s guests
• Willingness to learn procedures
• Coachable

Supervisory Responsibility

None.

Work Environment

This position is mostly shiftwork that is outdoors on a 24-hour basis, year-round. There is significant exposure to people, to include some that can be discourteous or intoxicated. There may be exposure to potentially hazardous situations, such as responding to fire or burglar alarms.

Physical Demands

This position requires significant physical movement, to include walking, running, riding a bicycle, lifting items up to 50 pounds, climbing, stooping, pivoting. It may include riding a bicycle, standing or sitting for long periods of time. Specific abilities required by this job include visual acuity, speech and hearing; and eye coordination and manual dexterity to handle radio and basic office equipment.

Schedule

This is a full-time position consisting mostly of 8-hour shifts. The shifts are staffed 24 hours per day, 365 days per year, including weekends and holidays. The shifts are generally day shift (6am-2pm or 7am-3pm), evening shift (2pm-10pm or 3pm-11pm) or midnight shift (10pm-6am or 11pm-7am). Attempts will be made to place associates on their shift of preference. Attempts will also be made to have consistency in their days off each week.

Qualifications

• High school diploma or equivalent
• State of Texas Level II non-Commissioned Officer certification is helpful but not required