Security Assistant Shift Manager - Overnight Shift - Full Time

Responsibilities

• Supervise staff and manage daily operations in the Security department.
• Support and administer operational goals, monitor performance and profit objectives.
• Coordinate with manager on scheduling concerns, prioritizing guest satisfaction.
• Assist in the budget process, provide recommendations, and ensure compliance with departmental budget initiatives.
• Support superior customer service standards, addressing issues professionally and compassionately.
• Act as Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies and procedures, including underage gambling and drinking laws.
• Maintain safety and inspection reports, prepare security incident reports, and keep security logs.
• Respond to guests and employees' concerns and complaints, resolving them with professionalism and compassion.
• Ensure security officers adhere to uniform dress and grooming standards.
• Interact and cooperate with regulatory, fire/rescue, and law enforcement agencies.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Must be 21 years of age or older.
• A High School Diploma or GED is required, or three years of casino Security, military, or police experience, or an equivalent combination of education and experience.
• Proficiency in Microsoft applications is required.
• Excellent organizational and communication skills are necessary.
• The ability to write reports and business correspondence is essential.
• The ability to present information and respond to questions effectively is required.
• The ability to interact with guests, staff, and colleagues, and resolve problems and conflicts diplomatically and tactfully is necessary.
• Responsibility for staff development and training programs.
• Responsibility for rewards and recognition programs to maximize employee engagement.
• Responsibility for evaluating team members and delivering constructive feedback.
• Responsibility for recommending staffing (interviewing and hiring), scheduling (planning, assigning, and directing work), and managing work procedures and workflow.
• Responsibility for providing recommendations for employee performance (disciplining, coaching, and counseling).