Security and Safety Manager

Relocation assistance available. Full-time position located at 1439 Chestnut St, Philadelphia, Pennsylvania, United States, 19102.

About the Role

Manages the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Pay

$31.25 - $41.35 per hour. Bonus eligible.

Responsibilities

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Completes all record-keeping requirements in accordance with property and division standards, including OSHA 200 log, OSHA 101, first report of injury, employee accident analysis, security analysis, key control, and daily log documentation.
• Conducts hazard and risk assessments at the property, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Demonstrates knowledge of all brand loss prevention guidelines.
• Enforces random bag checks at the Loss Prevention Base Station and the red sticker policy.
• Complies with applicable laws and safety regulations.
• Follows proper key control guidelines in loss prevention and property-wide.
• Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure full functionality.
• Follows up on all unusual activities in and around the property that may impair the well-being of guests and employees.
• Handles complaints, settles disputes, resolves grievances and conflicts, or otherwise negotiates with others.
• Holds quarterly meetings and coordinates "Cluster" meetings through the Director of Loss Prevention.
• Implements action plans to monitor and control risk.
• Maintains integrity of the Loss Prevention Department through unannounced "spot checks" of the property to identify areas needing corrective action.
• Monitors all unusual activities in and around the property that may impair the well-being of guests and employees.
• Assists in all investigations for incidents related to both guests and employees.
• Assists in all loss prevention operations, including patrol process, emergency response, investigations (initial & follow-up) for guest and employee incidents, shipping and receiving process (makes recommendations for improvement), electronic key system, and manager on-duty responsibilities.
• Assists in the efforts of the Accident Prevention Committee.
• Assists in the first aid program for guests and employees.
• Provides an open-door policy and escorts for employees and guests.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes related to safety.
• Emphasizes teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides personal assistance, medical attention, emotional support, or other personal care to coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Meets quality standards and customer expectations daily.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services above and beyond for customer satisfaction and retention.
• Develops liaison with local law enforcement and emergency services.
• Informs and updates executives and peers on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, email, or in person.

Requirements

• High school diploma or GED; 3 years of experience in security/loss prevention or a related professional area.
• OR 2-year degree from an accredited university in Criminal Justice or a related major; 1 year of experience in security/loss prevention or a related professional area.