Security Analyst Tier 1 & 2

Responsibilities

• Performs network security monitoring and incident response for large client organizations
• Coincides with client IT departments to document and report incidents
• Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies
• Monitors and analyzes Security Information and Event Management (SIEM) to identify security issues for remediation
• Recognizes potential, successful, and unsuccessful intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information
• Consolidates and conducts comprehensive analysis of threat data obtained from classified, proprietary, and open-source resources to provide indication and warnings of impending attacks against unclassified and classified networks
• Interfaces with a variety of customers in a polite, positive, and professional manner
• Takes responsibility for customer satisfaction and overall success of managed services
• Responds in a timely manner (within documented SLA) to support tickets
• Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLAs
• Communicates alerts to organizations regarding intrusions and compromises to their network infrastructure, applications, and operating systems
• Aids in the implementation of counter-measures or mitigating controls
• Prepares briefings and reports of analysis methodology and results
• Adheres to policies, procedures, and security practices
• Solves problems independently and follows documented escalation procedures
• Recommends changes to Standard Operating Procedures and other similar documentation
• Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts

Requirements

• Ability to work as part of sales team to formulate account strategies
• Experience with building strong relationships throughout the sales cycle with our customer's technical staff
• Experience with responding to functional and technical elements of RFIs/RFPs
• Excellent verbal, written, and presentation skills
• Developing customer-centric security solutions aligned with customer business objectives
• Developing and implementing work plans, migration plans, and conversion scripts needed to integrate proposed solutions
• Integrating security solutions in complex, mission-critical environments, and documenting solutions according to client and Novawatch standards
• Serving as a Subject Matter Expert, providing knowledge and assistance in a wide range of security and compliance fields
• Maintain expected levels of personal productivity and resource utilization by documenting and presenting a sound product and working with management to support booked engagements